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GSOC Supervisors

Arlington, Virginia, Alexandria, Virginia Position Type Full Time Shift Type Evening,Morning,Overnight Req ID: 2022-749691 Work Days Available Friday,Monday,Saturday,Sunday,Thursday,Tuesday,Wednesday

At Allied Universal®, we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!

Immediate Hire for Critical Thinkers!

Full Time $70,000 - $90,000/Year

GSOC Supervisor

Allied Universal is looking to hire a Global Security Operations Center (GSOC)Supervisor. The Supervisor leads a team of operators and leads who are responsible for access control, customer service and incident management. The GSOC Supervisor ensures that all operations are conducted in line with established policy and procedure and meet the client’s standards. This position is under the direction of the Operations Manager.

Job Title: GSOC Supervisor

Department: Amazon Corporate Security

Location: Arlington, Virginia

Employment Type: Full Time

The GSOC Supervisor will support and manage Amazon Corporate Security's GSOC. This is a full-time contracted position located in National Landing (Crystal City).


Essential Job Functions:

  • Drafts and sends Stakeholder notifications
  • Triage and manage incidents that cause business disruptions
  • Develop and mentor Operators through coaching, providing feedback, and managing conflict
  • Oversees quality control and oversight for all production, support, and staffing functions in conjunction with the GSOC Operations Manager
  • Works with Operations Manager to identify process and quality improvements
  • Represent the GSOC in incident response meetings with stakeholders
  • Facilitate “tabletop” exercises on-shift for continuous Operator training
  • Receiving shift pass down information, and conducting shift briefings to provide updates, assignments, training, and contractual compliance
  • Provides back-up support and on-call function as needed
  • Assess service statistics and prepare detailed reports on findings
  • Respond to escalated customer service issues in a timely manner
  • Collaborate with multiple departments to propose and implement solutions to customer challenges

The ideal candidate will possess:

  • Bachelor’s Degree in Criminology, Political Science, Business Management, Communications, Sociology, or other related degree
  • Experience managing or leading a team of five or more employees
  • Excellent written and verbal communication skills
  • Experience in conducting research/analysis
  • Ability to multitask in a fast paced, at times stressed work environment
  • A dependable team player with business maturity, enthusiasm and a positive attitude
  • Comfortable with high-tech work environment and constant learning of new tools and innovations
  • Self-motivated, curious, and knowledgeable pertaining to news and current events
  • Knowledge of security systems for access control and alarm monitoring (Preferred)
  • Strong analytical skills that is process oriented with the understanding of the importance that people drive the best customer experience

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.AUS.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit:www.aus.com/offices.