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Account Manager

Atlanta, Georgia

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The Account Manager is responsible for coordinating and overseeing Security Operations and Security Professionals for the account to which they are assigned. The position is also responsible for maintaining client relations, directing, coordinating and overseeing all activities of the onsite Security staff, including hiring, supervisory development, training and operations functions at the assigned properties in accordance with client requirements and company standards. In addition the Account Manager is tasked to meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. We offer Paid New Hire Orientation, Medical, Dental, Vision and 401K for Full time positions.

  • Full Time
  • JOB LEVEL: Mid-Level
  • Travel: Yes (occasional)
  • aarp logo

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Responsibilities

Account Manager Position Type Full Time Req ID 2022-775319

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!

Allied Universal is looking to hire an Account Manager. The Account Manager is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.

Essential Functions

  • Supervise the day to day security operations of an assigned client site
  • Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
  • Ensure the client site is provided with high quality security services to protect people and property
  • Build, improve and maintain effective relationships with both client and employees
  • Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service

Additional Responsibilities

  • Ensure all required reporting and contract compliance requirements are met
  • Assure regular communication of issues or program with Client
  • Handle any escalated security issues or emergency situations appropriately
  • Other management responsibilities as determined by leadership
  • Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
  • Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
  • Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
  • Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
  • Meet all contractual scheduled hours with a minimum of unbilled overtime
  • Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards
  • Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
  • Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
  • Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

  • Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
  • Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal

Qualifications

  • Four year degree in Criminal Justice, Business Administration or related field
  • Previous Contract Security, facilities management, military or law enforcement experience
  • At least 2 years of business management/operations/supervisory experience (depending on size/scope of client).
  • Ability to develop and grow customer relationships
  • Experience in hiring, developing, motivating and retaining quality staff
  • Outstanding interpersonal and communications skills required
  • Ability to work in a team-oriented management environment with the ability to work independently
  • Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
  • Previous payroll, billing and scheduling experience preferred
  • Ability to work in a team-oriented management environment while having an entrepreneurial attitude
  • Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Culture

  • OUR CORE VALUES MAKE US PHENOMENAL: Trusted, Reliable, Forward-Thinking, Courageous, Caring, Nimble and Responsive
  • Our shared sense of duty to our customers and to one another, a dedication to a customer experience that is an industry standard
  • Our relationships are at the heart of everything we do, each and every day.

Career Path

Allied Universal offers many career paths to support your immediate and future success.

  • Regional President

  • Regional Vice President

  • General Manager

  • Branch Manager

  • Director of Operations

  • Client Manager

  • Operations Manager

  • Account Manager

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"We do exciting and fulfilling work that protects people and assets, and that feels good"

Rewards

From the time our Professional Security Guards are hired, Generally, excluding some clients and unions, employees are eligible for health and welfare benefits 1st of month following 60 days of employment. For 401(k) eligibility employees are eligible after 6 months of service.”

Benefits

  • Healthcare (Medical/Dental/Vision)

  • Service Anniversary Bonus

  • 401k Retirement Plan

  • Company-Paid Life Insurance

  • Recognition & Rewards Programs

  • Employee Assistance Programs

  • Employee Discount Program

  • Tuition Discount Program

  • Training & Career Development Programs