On-Call GSOC Operator (Flex)Atlanta, Georgia Position Type Full Time Req ID: 2023-1082655
Allied Universal® Executive Protection and Intelligence Services, North America’s leading specialized protection company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
The Transportation Security Analyst (TSA) will work in a 24/7 operations center, applicants must be open to working weekdays or weekends and all shifts (day, swing and grave);This opening is for a part-time flex TSA working on an on-call basis. Must be able to work any shift, days, nights, weekends and holidays. This role is responsible for management and coordination of supply chain asset tracking and assist the Global Security Operation Center (GSOC) Specialist with global security operations, staff security, security monitoring, incident management, and communications. The GSOC will feature 24/7/365 global security monitoring, intelligence gathering and analysis, information technology and communications.
- Monitor the supply chain movement in real-time, responding to panic alarm activations, asset deviations and providing emergency assistance
- Monitor the overall status and threat levels across North America
- Provide security assessments to identify risks and recommend cost permissive solutions for risk mitigation
- Assess global events and the impact to McKesson’s facilities and supply chain operations
- Provide immediate guidance and assistance during emergency situations
- Assist in the successful coordination with external organizations as to security, emergency preparedness, emergency response, communications.
- Prepare situation reports and maintain administrative requirements associated with role and responsibilities.
- Ability to work rotating shifts. The GSOC will function 24 / 7 / 365, twenty-four hours per day, seven days a week, and three hundred sixty-five days per year.
- Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision making skills
- Ability to work with a sense of urgency, remain agile and adapt to unexpected situations or events
- Strong computer skills and a capacity to learn new systems quickly
- Broad understanding of GPS, cellular and Iridium satellite technologies, software platforms and hardware. Relevant GIS, mapping and tracking software product knowledge is preferred
- Intelligence collection and analysis
- Excellent analytical, research and investigative skills
- Proficiency with customer care techniques and processes
- Ability to provide trend data to operations personnel site management team
- Ability to identify customer needs/expectations and must participate in operations with the client and customer listening programs. This includes call monitoring to improve quality, minimize errors and track operational performance
- Ability to manage, review and analyze quality reports
- 3+ years’ operational experience in a Global Security Operation Center,
Fusion Center, Emergency Operation Center, Command and Control Center or similar security and intelligence center operation.
- Valid CPR Certification is required.
- Prior experience in security monitoring and security tracking of physical assets.
- Experience utilizing the various communication capabilities within a dispatch center including Radio Frequency (RF), telephone, data networks, and video surveillance monitoring equipment, inter-agency interoperability, console functionality, and other emergency communication strategies during sustained emergency events.
- Proficient with the use of technology and various communications operating systems.
- Excellent written and verbal communication skills
- Knowledge of overall Global Security Operations
Compensation & Benefits:
$26.45 per hour: Based on experience, training and other related qualifications
Allied University offers industry leading benefits, which are available to all full-time employee:
- Free employee life insurance
- Employee assistance programs
- Paid holidays and flexible PTO (Paid Time Off)
- Great company culture and work/life balance
No phone calls. Please allow 7-10 business days for applicant feedback.
CA PPO# 17384; CA PI# 28245; Office: 11674 Central Avenue, Suite C, Chino, CA 91710
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.