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Service Technician - Electronic Security

Austin, Texas Position Type Full Time Req ID: 2020-407278

Allied Universal® Technology Services, one of the largest security systems integrators in the United States, offers comprehensive and integrated technology solutions to help clients mitigate risk and protect people and assets.  Allied Universal® Technology Services all-inclusive service approach offers intelligent and seamless technology solutions from electronic access control, video surveillance, fire/life safety, alarm monitoring, emergency communications, technological threat management and response, and other smart tech innovative solutions, including a broad array of hosted /managed services via the company’s Monitoring and Response Center (MaRC), and the Global Security Operating Center.

 

We are in a growth mode and continue to hire talented Installation and Service Technicians, Monitoring Agents, Coordinators, Project Managers, Engineers, Architects, Branch Leadership and Sales Professionals.  We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Start your phenomenal career with Allied Universal® Technology Services today!

Primary Purpose and Function

The Service Technician will be responsible for service, maintenance, repairs, and troubleshooting/diagnostics on access control equipment and IP based video systems including but not limited to: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems.   As a Service Technician, this person is expected to be a highly proactive and skilled individual, and at all times maintain performance consistent with Allied Universal Technology Services (AUTS) core values.

Essential Functions and Responsibilities

  • Troubleshoot system installations in a such a manner as to identify issues and to apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code
  • Apply all necessary documentation for tracking of service related issues
  • Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices
  • Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low voltage applications
  • Establish and maintain effective working relationships with both internal and external customers
  • Provide phone and online remote diagnostic support
  • Perform other duties as assigned by Operations Management

Knowledge and Skills

  • High School Degree, Vocational School or equivalent required
  • 3 to 5 years of Industry Knowledge
  • Experience with any or all of the following preferred: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq and ONSSI
  • Possession of state specific licensing (i.e. Class D or Alarm Installer etc.) or ability to hold license once hired
  • Understanding of Windows operating systems and overall IT network topology
  • Ability to meet deadlines and work in a fast based environment with minimum direction
  • Good communication skills for effective interaction with internal & external customers
  • Available for scheduled “on-call” duties to respond to emergency service calls
  • Strong troubleshooting skills, mechanical and electronics aptitude
  • Capable of lifting up to 50lbs and work on ladder heights of up to 16’
  • Be able to work independently or as a member of a team
  • Good verbal and written communication skills
  • Certifications in one or more of the following products is a Plus: 
    • Software House
    • Lenel
    • S2
    • BRIVO
    • Open Options
    • Exacq
    • Milestone
    • ONSSI
    • Axis
    • American Dynamics
    • DMP
    • Bosch
    • Commend
    • Talk-A-Phone
    • Fluidmesh
    • Notifier  

EOE/Minorities/Females/Vet/Disability 

Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce.  Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws.  We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.

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