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Enterprise Account Manager

Charlotte, North Carolina

The Account Manager is responsible for coordinating and overseeing Security Operations and Security Professionals for the account to which they are assigned. The position is also responsible for maintaining client relations, directing, coordinating and overseeing all activities of the onsite Security staff, including hiring, supervisory development, training and operations functions at the assigned properties in accordance with client requirements and company standards. In addition the Account Manager is tasked to meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.

  • Full Time
  • JOB LEVEL: Mid-Level
  • Travel: Yes (occasional)

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Success Profile

What makes a successful Account Manager at Allied Universal?
Check out the top traits we’re looking for and see if you have the right mix.

  • Leadership
  • Trust Worthy
  • Team Player
  • Perceptive
  • Responsible
  • Proactive

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Culture

  • OUR CORE VALUES MAKE US PHENOMENAL. Efficient & Effective, Obsessively Focused on Results, Client Focused, Nimble, Fast and Responsive, United as a Team
  • Our shared sense of duty to our customers and to one another, a dedication to a customer experience that is an industry standard
  • Our relationships are at the heart of everything we do, each and every day.

Career Path

Allied Universal offers many career paths to support your immediate and future success.

  • Regional President

  • Regional Vice President

  • General Manager

  • Branch Manager

  • Director of Operations

  • Client Manager

  • Operations Manager

  • Account Manager

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"There is a mission, philanthropy, that we stand for… we do exciting and fulfilling work that protects people and assets, and that feels good"

Rewards

From the time our Professional Security Guards are hired, Generally, excluding some clients and unions, employees are eligible for health and welfare benefits 1st of month following 60 days of employment. For 401(k) eligibility employees are eligible after 6 months of service.”

Benefits

  • Healthcare (Medical/Dental/Vision)

  • Service Anniversary Bonus

  • 401k Retirement Plan

  • Company-Paid Life Insurance

  • Recognition & Rewards Programs

  • Employee Assistance Programs

  • Employee Discount Program

  • Tuition Discount Program

  • Training & Career Development Programs

Responsibilities

Enterprise Account Manager Position Type Full Time Req ID 2020-428176

The Enterprise Account Manager (EAM) will be responsible for maintaining and managing Allied Universal Technology Services' (AUTS) presence in certain accounts as well as driving sales activities in an assigned market area / accounts. The EAM will be primarily responsible for managing an existing book of business ($2.5M+) and serving as the primary account interface for this elite customer portfolio. The EAM is expected to mine existing accounts for new business as well as well as establish new customer relationships. The EAM will work in accordance with the organization's policies and procedures, keeping in mind the overall core values of Allied Universal Technology Services.

Essential Functions and Responsibilities

  • Exceed sales goals as established by the organization
  • Manage existing enterprise level customers
  • Identify & develop new enterprise level customer prospects
  • Utilize consultative sales techniques in customer development situations
  • Preparation and presentation of company offerings to end-user customers
  • Communicate with Project Managers on a consistent basis as required to ensure timely and consistent delivery of work to dedicated customer base
  • Aggressively grow service and maintenance agreements as part of solution selling process
  • Determine hosted, managed and monitored sales opportunities within new and existing customers alike
  • Preparation of timely and accurate solution proposals
  • Maintain quality assurance by following organization standards
  • Assist with other sales projects as needed

Knowledge and Skills

  • High School Diploma required; Associates Degree or Bachelor’s Degree strongly preferred
  • 8+ years of overall professional experience required with prior experience in enterprise level sales desired
  • 5+ years relevant experience in the electronic security industry required
  • Proficiency in using and learning software packages associated with sales quoting
  • The ability to work in a dynamic team environment with an expanding customer base
  • Must be able to manage multiple tasks, manage deadlines and have excellent follow-up skills
  • Ability to establish and maintain effective working relationships with internal and external customers
  • Highly-motivated and customer service oriented
  • Good verbal and written communication skills
  • Proficient with MS Office Suite
  • Organized and analytical decision making capabilities
  • Commitment to professional, ethical, and compliant business practices
  • Must be professional and polished in appearance and speech
  • Ability to conduct site walks and attend onsite customer meetings

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:  www.AUS.com.

 

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

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