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Installation Manager

Chicago, Illinois Position Type Full Time Req ID: 2020-407148

Allied Universal® Technology Services, one of the largest security systems integrators in the United States, offers comprehensive and integrated technology solutions to help clients mitigate risk and protect people and assets.  Allied Universal® Technology Services all-inclusive service approach offers intelligent and seamless technology solutions from electronic access control, video surveillance, fire/life safety, alarm monitoring, emergency communications, technological threat management and response, and other smart tech innovative solutions, including a broad array of hosted /managed services via the company’s Monitoring and Response Center (MaRC), and the Global Security Operating Center.

 

We are in a growth mode and continue to hire talented Installation and Service Technicians, Monitoring Agents, Coordinators, Project Managers, Engineers, Architects, Branch Leadership and Sales Professionals.  We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Start your phenomenal career with Allied Universal® Technology Services today!

Primary Purpose and Function

The Installation Manager manages the overall execution and performance of the field installation staff. Ensures branch goals and objectives are met. Goals and objectives are aligned with the General Manager in terms of supervising employees to ensure schedules are maintained and projects proceed according to plans, job specifications and cost estimates. Installation Manager will work in accordance with the organization’s office policies and procedures, keeping in mind the overall core values of Allied Universal Technology Services.

Essential Functions and Responsibilities:

  • Supervises the activities and performance of all project management, system installation and commissioning employees for installed work. Provides technical support, expertise, leadership and accountability for installed projects in assigned geographic area or location.  Plans, organizes, directs and controls all installation and engineering activities.
  • Hiring, recruiting, retention and training needs for operations installation staff
  • Builds and maintains an effective operations organization committed to customer and employee satisfaction and profitable growth
  • Establishes goals and development plans for all direct reports. Evaluates employee performance and works with general manager on salary management
  • Supervise performance of field installation staff and responds to escalated issues in field
  • Communicate with management directives to field staff and ensure compliance (WFS, Safety, etc.)
  • Coordinate with several departments related to installation projects
  • Works with operations team for Sales-to-Ops and Install-to-Service turnovers.
  • Develops manpower schedules and loading to ensure contract and project compliance
  • Oversees installation delivery and COSC/COFS completion
  • Manage installation projects for prevention of project slippage
  • Site Visits to ensure QC of various projects; ensure conformance to client specifications and company requirements
  • Follows up on customer satisfaction issues and drives resolution
  • Engage company resources to resolve customer issues outside of project scope
  • Promotes the securing of change orders
  • Onsite support & guidance for newer technical staff
  • Provide project folders to operations team for project close-out process
  • Works with operations teams with MPC process
  • Serves as safety champion for responsible branch(s). Ensure reports, incidents, workers’ compensation (injury) reports, OSHA logs are funneled to the proper personnel and are up-to-date and complete

Knowledge, Skills and Requirements

  • High School Degree or equivalent required, Bachelor degree preferred
  • 5 – 7 years of experience in Engineering or Project Management (techniques & tools)
  • Possession of valid state issued driver’s license required
  • Possession of state specific licensing (i.e. Class D or Alarm Installer etc.) or ability to apply and hold license once in position
  • Experience with any or all of the following preferred: Software House, Lenel, Open Options, AMAG, S2, Bravo, Milestone, Exact and ONSSI
  • Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint and Word)
  • Ability to travel to job-sites as needed (overnight travel maybe required for work at remote site projects, meetings, and/or training)
  • Ability to establish and maintain effective working relationships with both internal and external customers
  • Must be able to manage multiple tasks while meeting strict deadlines
  • Must be detail-oriented and organized
  • Strong, planning and reporting skills
  • Possess excellent verbal, written communication and follow-up skills
  • Strong analytical and decision making abilities
  • Self-motivated with the ability to motivate and influence others

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:  www.AUS.com.

 

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

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