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Telecom Dispatcher

Chicago, Illinois

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Telecom Dispatcher Position Type Full Time Req ID 2022-834957

Adesta, an Allied Universal® company, specializes in the design and implementation of modern communications networks and infrastructure for public and private customers. Working in a fast-paced, dynamic, and diverse environment, join a team that creates meaningful and measurable solutions based on customers’ project goals and budgets. Adesta not only offers engineering, technical, and management expertise of an established systems integrator, we also back our expertise with dependable maintenance support and training.

Adesta, an Allied Universal® Company, is hiring a Telecom Dispatcher. The Telecom Dispatcher screens all call tickets to determine if a conflict with customer facilities exist. The Dispatcher will work as a troubleshooter, repairer, and maintenance personnel for normal and emergency repairs to networks.


  • Receive, accurately screen, and dispatch one-call tickets for multiple customers
  • Reads and interpret maps, as-built drawings and atlases for telecommunications, sewer, water, and electrical facilities
  • Provide clear and concise information to field personnel in emergency situations
  • Track and close out each location ticket; enter information into ticket management software
  • Prepare weekly reports to track ticket and locate volumes for billing purposes
  • Interact with multiple clients, outside contractors, and other internal departments in a professional and efficient manner


  • High school diploma or equivalent
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  • Proficient with MS Office Suite (Word, Excel, Outlook, PowerPoint, Project, and SharePoint) and computer operations
  • Ability to work independently, and perform tasks of moderate to high complexity, which require knowledge of technical and business environments
  • Superb oral and written communication skills
  • Excellent follow-up and leadership skills
  • Strong analytical decision-making capabilities
  • Self-motivated with the ability to motivate and influence others
  • Must be able to manage multiple tasks while meeting strict deadlines


  • Prior dispatch experience
  • Prior work experience requiring excellent customer service skills and direct customer interaction
  • Prior utility locating or excavation experience
  • Utility construction experience

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit:

Career Path

Allied Universal offers many career paths to support your immediate and future success.

  • Career path of technician
    • Senior
    • Application
    • Install
      Technician III
      Sr Service
    • Install
      Technician II
    • Install
      Technician I
    • Technician
  • Career path of engineering
    • Solution
      Architect III
      Engineer III
    • Solution
      Architect II
      Engineer II
    • Solution
      Engineer I
    • CAD
    • Engineering
  • Career path of project management
    • Senior Project
    • Project
    • Assistant
    • Project
    • Project

"We do exciting and fulfilling work that protects people and assets, and that feels good"


From the time our Professional Security Guards are hired, Generally, excluding some clients and unions, employees are eligible for health and welfare benefits 1st of month following 60 days of employment. For 401(k) eligibility employees are eligible after 6 months of service.


  • Healthcare (Medical/Dental/Vision)

  • 401k Retirement Plan

  • Company-Paid Life Insurance

  • Employee Referral Program

  • Employee Assistance Programs

  • Employee Discount Program

  • Tuition Discount Program

  • Training & Career Development Programs