Service Manager
Service Manager
Cleveland, Ohio Position: Type Full Time Req ID: 2024-1279786 Date posted: 09/26/2024Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Allied Universal is currently seeking a Service Manager. This person will be responsible for the day to day operational management of an assigned client portfolio within the branch operation. If you desire to work in a progressive, fast paced environment where your contributions will lead to personal and professional growth, then look no further!! You will have both the support and the autonomy needed to perform at your highest level in order to succeed. We seek leaders that inspire the best from their employees and have the ability and desire to mentor, train, and help their staff grow! To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
RESPONSIBILITIES:
- Primary client contact person for assigned portfolio of accounts. Responsibility for regular face to face client interaction and proactive resolution of any operational issues at assigned client base. Maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow up, phone calls, lunches and other special events.
- Utilizing branch and corporate resources, define, address and resolve all client issues including personnel/staffing concerns or requests, service issues or requests, execution of company programs, officer performance issues, or other service related items.
- Ensure all post requirements are current and complete at assigned portfolio, including current post orders, BSIS training compliance, staff training, vehicle policy compliance, uniform and appearance standards being met, and other staff and client relations policies being administered according to company standards.
- Ensure staff at assigned portfolio accounts meets all client and company standards, and that policies regarding coaching and discipline are followed consistently, employee complaints are promptly reported, investigated and resolved, and compliance with all employee relations policies is followed consistently.
- Assists in coaching, developing and training branch staff to meet branch needs. Includes oversight in company policy execution by branch staff, assistance in completing projects as directed by the Branch Manager or RVP, and providing support to branch staff to effectively perform their job duties.
- Works closely with Sales team assigned to region. May participate in sales presentations to potential clients, go on sales calls, and participate in sales events.
- Directly responsible, with BM or RVP oversight, for new account start ups and transitions, ensuring staffing levels are met, training and uniform issues are addressed, and physically participating in start-up activities to ensure a smooth transition.
- Ensure oversight and regular use of financial reports to manage key branch measurements, such as overtime and scheduling efficiency for assigned client portfolio.
- Attend and actively participate in management meetings within region and at corporate. Observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the assigned portfolio, branch or company-wide.
- Others duties as assigned by Branch Manager, Regional Vice President or corporate staff.
QUALIFICATIONS:
- Bachelors Degree in Sales, Marketing or Business prefered with a minimum of five years related experience with progressive managerial responsibilities.
- Prior experience in the security industry, highly desired. Experience in scheduling, operations or other functions of security industry a plus.
Possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
- Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
- Ability to write effective and concise reports in neat, legible handwriting is required. Working knowledge of Microsoft Office software a considerable plus.
- Professional, articulate and able to use good independent judgment and discretion.
- Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
BENEFITS:
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
-
-
-
Landscaping Jobs at Allied Universal | Careers at Allied Universal At Allied, we are always looking for phenomenal people to join our Landscaping team. Learn about landscape careers and view open jobs with us here.
-
Systems Careers at Allied Universal Careers in security technology services at Allied Universal offer training, career paths to management and a full range of benefits. Search jobs and apply.
-
-
Corporate and Field Careers at Allied Universal Allied Universal is looking for professionals to join our integrated team. Search open jobs and join us in a corporate support, sales or leadership career.
-
Professional Services Careers at Allied Universal From risk consulting and investigations to executive protection and intelligence, Allied Universal has many professional services careers. Search our jobs.
-
Event Services at Allied Universal From stadiums and concerts to convention centers, we have amazing career opportunities for talent in Events Services. Search jobs at Allied Universal here.
-
Janitorial Careers at Allied Universal Allied Universal has rewarding career opportunities in janitorial services and offers training, growth and benefits. Search our jobs and apply today.
-
Empleos de Limpieza en Allied Universal Allied Universal tiene oportunidades profesionales gratificantes en servicios de limpieza y ofrece capacitación, crecimiento y beneficios. Busque nuestros trabajos y presente su solicitud hoy.
-
Veterans and Allied Universal Allied Universal has the highest level of respect for veterans and a myriad of opportunities for rewarding careers. Learn more and search our open jobs.
-
-
Culture at Allied Universal
-
Meet the Allied Universal Team Learn More about the people that are a part of the Allied Universal Team.
-
Hear from our employees Listen to the experiences of our employees.
-
Women in Security - Nancy Peterson Meet Nancy, Sr. VP/Deputy General Counsel and Chief Compliance Officer, at Allied Universal and learn more about her story.