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Custodial - Account Manager - South Park Mall

Colonial Heights, Virginia

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The Account Manager is responsible for coordinating and overseeing Security Operations and Security Professionals for the account to which they are assigned. The position is also responsible for maintaining client relations, directing, coordinating and overseeing all activities of the onsite Security staff, including hiring, supervisory development, training and operations functions at the assigned properties in accordance with client requirements and company standards. In addition the Account Manager is tasked to meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. We offer Paid New Hire Orientation, Medical, Dental, Vision and 401K for Full time positions.

  • Full Time
  • JOB LEVEL: Mid-Level
  • Travel: Yes (occasional)
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  • OUR CORE VALUES MAKE US PHENOMENAL: Trusted, Reliable, Forward-Thinking, Courageous, Caring, Nimble and Responsive
  • Our shared sense of duty to our customers and to one another, a dedication to a customer experience that is an industry standard
  • Our relationships are at the heart of everything we do, each and every day.

Career Path

Allied Universal offers many career paths to support your immediate and future success.

  • Regional President

  • Regional Vice President

  • General Manager

  • Branch Manager

  • Director of Operations

  • Client Manager

  • Operations Manager

  • Account Manager

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"We do exciting and fulfilling work that protects people and assets, and that feels good"


From the time our Professional Security Guards are hired, Generally, excluding some clients and unions, employees are eligible for health and welfare benefits 1st of month following 60 days of employment. For 401(k) eligibility employees are eligible after 6 months of service.”


  • Healthcare (Medical/Dental/Vision)

  • Service Anniversary Bonus

  • 401k Retirement Plan

  • Company-Paid Life Insurance

  • Recognition & Rewards Programs

  • Employee Assistance Programs

  • Employee Discount Program

  • Tuition Discount Program

  • Training & Career Development Programs


Custodial - Account Manager - South Park Mall Position Type Full Time Shift Type Afternoon,Evening,Morning Req ID 2021-664470 Work Days Available Monday - Friday

Allied Universal® Janitorial Services is uniquely capable and personally committed to delivering exceptional janitorial services.

All full-time positions offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! We pride ourselves on fostering a promote from within culture. Start your phenomenal career with Allied Universal® Janitorial Services today!

The Janitorial Account Manager is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with client and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Provide quality customer service. Maintains maintenance of weekly operating schedules and completion of payroll for assigned janitorial personnel. Provides after-hour emergency response as required.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

  • Supervise the day to day janitorial operations of an assigned Customer Site.
  • Manage a team of janitorial staff with scheduling, payroll, and training
  • Ensure the Client Site is provided with high quality janitorial services
  • Build and maintain effective relationships with both customers and employees.
  • Handle any escalated issues or situations appropriately.
  • Assure that employee grievances are heard and resolved.
  • Manage uniforms, equipment, supplies and vehicles utilized at the account(s). Maintaining appropriate inventories and meeting customer/company requirements.
  • Take a proactive role in communicating with Customer and meeting their needs; meet regularly, listen to issues, provide expertise and solutions. Ensure complete customer satisfaction.
  • Enforce Allied Universal policies as outlined in the handbooks, handouts and on the company portal.

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Bi-lingual Spanish/English (read, write and speak)
  • 6-months of experience of business management/operations/supervisory experience in facilities or client focused sites. Preferred but not required.
  • Excellent computer skills: Excel, Word, and PowerPoint
  • Communications skills verbal and Written
  • Management experience, specifically for a union environment. Preferred but not required.
  • Ability to work a flex schedule (different on call times daily)
  • Minimum of 1 year management experience, cleaning experience. Preferred but not required.
  • Experience in the janitorial industry and/or the ability to be trained in the janitorial industry.

Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.