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Workers Compensation Coordinator HYBRID

Conshohocken, Pennsylvania, Santa Ana, California Position Type Full Time Req ID: 2022-825058

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!

The Senior Worker's Compensation Legal Specialist is responsible for the management and oversight of workers’ compensation claims (reportable and first aid) from report through claim closure, in conjunction with the third party administrator, while minimizing overall insurance costs. This includes return to work management, related leave of absence files and requests, self-insurance and state monopolistic programs and other duties as directed.

This is a hybrid role which requires some in-office reporting each week and/or according to business needs.


  • Manage portfolio of multi-state workers’ compensation claims (current and run-off programs)
  • Responsible for reviewing workers’ compensation claims, collecting relevant facts surrounding the circumstances of the claim, and assisting with making the initial determination of claim type (reportable or first aid)
  • Manage return-to-work program; work with branches, medical providers and employees regarding work restrictions, documentation, and ability to accommodate according to company guidelines to proactively return injured employees to work as quickly as medically possible
  • Assist with promptly processing workers’ compensation claims received, ensuring all documentation and investigations are completed and submitted
  • Work with assigned claims administrator on claim status throughout the “life” of the claim. Maintain effective management of files with regular follow up
  • Review and approve workers’ compensation reserves and settlements proposed by the third-party administrator and strategizes on claims management approaches
  • Provide written analysis and recommendations for workers’ compensation reserves and settlements to supervisor
  • Manage first aid claims processing, including proactive communications
  • Maintain proactive communication with injured employees through local contacts throughout the life of the claim; priority is to maintain positive communication with employees to return to work and reduce likelihood of litigation
  • Manage the workers’ compensation inbox
  • Maintain regular contact with insurance carrier/claims adjusters/third-party administrator on claim status, proactively driving responses and reviewing reports with supervisor; make recommendations on claims handling and seek direction from supervisor on open issues
  • Meet regularly with supervisors to provide updates on claims and open/unresolved issues, with the objective of driving for claims closure and regular status updates
  • Maintain claim service instructions for third-party administrator
  • Prepare monthly/quarterly/annual summary reports from insurance carrier/broker/ third-party administrator for distribution
  • Assist in the preparation of reports and presentations on an as needed basis
  • Communicate workers’ compensation leaves with the Leave of Absence department
  • Coordinate workers’ compensation settlements with Employment department
  • Organize and complete workers’ compensation claim reviews and audits helping to assist with the resolution of the claims
  • Assist with the processing of wage statements as requested from the workers’ compensation process
  • Manage the processing of workers’ compensation subpoenas and provide direction on subrogation with carriers/TPA
  • Develops and provides workers’ compensation training programs to support current and ongoing initiatives
  • Assist with other workers’ compensation duties as directed by supervisor on an as needed basis


  • High school diploma or equivalent or a minimum of 5 years of verifiable work experience
  • Minimum of 5 years of related experience in human resource, workers compensation, or other related field of administration and processing of paperwork and materials
  • Ability to work independently and be self-directed, but also have ability and understanding of areas that require authorization and direction from supervisor, and when/how to provide regular updates
  • Energetic, driven personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines and meet objectives
  • High level of customer service and ability to effectively interact with all levels within the organization as well as outside with various vendors and providers
  • Highly organized, with ability to process a very high volume of paper and information in an effective manner, including ensuring that information and its impact on the organization is absorbed and understood
  • Proficient in all Microsoft Office applications, Word, Excel and PowerPoint; good comfort level with integrating multiple applications to streamline operations through technology solutions
  • Able to use technology effectively to create meaningful reports and measurements
  • Professional, articulate and able to use good independent judgment and discretion
  • Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player


  • College degree with emphasis in Business, Human Relations, or related field of study
  • Experience directing working with workers compensation claims administration in a corporate, carrier, legal or third-party administrator environment

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: