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Security Operations Manager

Fort Mill, South Carolina Position Type Full Time Req ID: 2022-929100

Allied Universal® Risk Advisory and Consulting Services, North America’s leading security risk consulting, investigations, intelligence and threat, disaster and emergency response company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve.

The Security Operations Manager will act as the Allied Universal liaison with the client and will be leader in coordinating communication and standardization of operations for the assigned client locations utilizing uniformed security officer services that includes coordinating services, providing exceptional customer service, effectively managing people and costs, supporting client loss prevention leadership, ensuring contract compliance, adherence to established site security procedures and drive operational accountability through effective change management.


  • Oversight and mentoring of all Supervisors and Security Personnel
  • Evaluation of contract performance and compliance (Service Level Agreements)
  • Development and updating of site post orders
  • Training of current and new employees to contract standards
  • Inspection of security personnel, measuring competency, appearance and morale
  • Identify performance improvement opportunities for Site Supervisors and Security Personnel, and develop and implement process or program solutions to address shortcomings
  • Develop and implement goals/objectives for direct reports
  • Conduct employee evaluations, counseling and discipline
  • Maintain open, timely and accurate communication between the client and Allied Universal leadership
  • Daily review of staffing levels ensuring compliance with manpower requirements of the assigned sites and maintaining staffing report for all locations
  • Ensure the proper and timely handling of all incidents regarding all aspects of security for the facility
  • Develop, maintain and coordinate effective communications with outside emergency agencies.
  • Identify cost-savings opportunities for client.
  • Selection of supervisory candidates and selection of personnel to assume increased responsibility
  • Selection of personnel to perform security officer functions per post orders and terms of the contract
  • Ensure the cross-training of officers to make them more effective and versatile
  • Implement changes to physical security surveys and post orders to enhance service
  • Evaluate, develop and implement performance improvement plans for officer development
  • Implement methods of reducing non-billable overtime
  • Advise management on reactions to emergency situations and ensure subordinates respond appropriately
  • Create, update and maintain security policies, procedures and post orders working closely with client contacts
  • Make recommendations about disciplinary action/commendation decisions pertaining to security personnel under his/her direct supervision

Qualifications & Requirements:

  • Minimum of 3 years of experience managing 60 or more security, military and/or law enforcement personnel
  • Must possess one or more of the following:
    • Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
    • Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections, or firefighter field
    • Bachelor’s degree in law enforcement, security or criminal justice related studies
    • A minimum of 8 or more years of active service in any military branch
  • Work experience in evaluating, motivating and training security officer performance
  • Work history must include each of the following:
    • Demonstrated ability to develop, manage and modify security programs
    • Demonstrated ability to multi-task in an environment with little to no direct supervision
    • Demonstrated ability to interact cordially and communicate with the client associates
    • Demonstrated ability to effectively schedule employees for assigned location
    • Demonstrated ability to take and give direction in a flexible working environment

Compensation & Benefits:

$100,000 annually
Allied Universal offers industry leading benefits, which are available to all full-time employees:

  • Medical/Dental/Vision coverage
  • Free employee life insurance
  • 401K
  • Employee assistance programs
  • Paid holidays and flexible PTO (Paid Time Off)
  • Great company culture and work/life balance

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: