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Operations Manager

Jackson, Mississippi Position Type Full Time Shift Type Afternoon,Morning Req ID: 2021-627624 Work Days Available Monday - Friday

Allied Universal® Technology Services, one of the largest security systems integrators in the United States, offers comprehensive and integrated technology solutions to help clients mitigate risk and protect people and assets. Allied Universal® Technology Services all-inclusive service approach offers intelligent and seamless technology solutions from electronic access control, video surveillance, fire/life safety, alarm monitoring, emergency communications, technological threat management and response, and other smart tech innovative solutions, including a broad array of hosted /managed services via the company’s Monitoring and Response Center (MaRC), and the Global Security Operating Center.

We are in a growth mode and continue to hire talented Installation and Service Technicians, Monitoring Agents, Coordinators, Project Managers, Engineers, Architects, Branch Leadership and Sales Professionals. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Start your phenomenal career with Allied Universal® Technology Services today!

The Operations Manager manages the overall execution and performance of the field installation staff. Ensures branch goals and objectives are met. Goals and objectives are aligned with the General Manager in terms of supervising employees to ensure schedules are maintained, and projects proceed according to plans, job specifications, and cost estimates. Manage Service delivery and quality control improvements

Essential Functions and Responsibilities:

  • Provide general supervision of field ops staff
  • Hiring, recruiting, retention and training need for field ops staff
  • Builds and maintains an effective operations organization committed to customer and employee satisfaction and profitable growth
  • Establishes goals and development plans for all direct reports. Evaluates employee performance and works with branch manager on salary management
  • Supervise performance of field installation / Service staff and respond to escalated issues in field
  • Communicate with management directives to field staff and ensure compliance (WFS, Safety, etc.)
  • Coordinate with several departments related to installation projects / Service delivery
  • Works with operations team for Sales-to-Ops handoff. Receives deliverables for the project prior to scheduling.
  • Work with Operations & Purchasing team for ordering project
  • Develops manpower schedules and loading to ensure contract and project compliance
  • Schedule and oversee service delivery
  • Manage installation projects for project slippage (>2%) and escalate to GM if the project is going to miss a deadline or affect booked gross margin.
  • Schedule subcontractors for installation projects
  • Site Visits to ensure QC of various projects. Ensure conformance to client specifications plus company requirements
  • Follows up on customer satisfaction issues and drives resolution
  • Engage company resources to resolve customer issues outside of project scope
  • Promotes the securing of change orders
  • Oversees COSC/ COFC form completion
  • Onsite support & guidance for newer technical staff
  • Provide project folders to operations team for project close-out process
  • Provide backup for service department if manpower shortage arises
  • Be a back-up to the service department for incoming calls & scheduling when need arises
  • Works with operations team for billing
  • Serves as safety champion for responsible branch(s). Ensure reports, incidents, workers’ compensation (injury) reports, OSHA logs are funneled to the proper personnel and filing are up-to-date and complete

Knowledge, Skills, and Requirements

  • High School Degree required, Bachelor’s Degree preferred
  • 5 – 7 years of experience in Engineering or Project Management in the Electronic Security Integration industry
  • Knowledge of project management techniques and tools
  • Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint, and Word)
  • Excellent verbal and written communication skills
  • Ability to establish and maintain effective working relationships with both internal and external customers
  • Must be detail-oriented and organized
  • Strong analytical decision-making capabilities
  • Self-motivated with the ability to motivate and influence others
  • Must be able to manage multiple tasks while meeting strict deadlines
  • Strong, Planning and Reporting skills
  • Possess excellent follow-up skills
  • Ability to travel to job sites as needed (overnight travel may be required)
  • Associates degree desirable or Bachelor degree preferred.
  • Experience with any or all of the following preferred: Software House, Lenel, Open Options, AMAG, S2, Bravo, Milestone, Exact and ONSSI
  • Possession of state specific licensing (i.e. Class D or Alarm Installer etc.) or ability to hold license once in position.
  • Must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.

Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.