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This position is responsible for employee relations, employment compliance, unemployment claims, and monitoring of employment status for the employees of that designated area. With a focus on investigations, manager and supervisor training, and compliance. This position will ensure all recruitment processes, practices, compliance, technology, and tools are used in the field to maintain stated region goals pertaining to non-billable overtime (NBOT), Security Officer Turnover, and Account Manager Turnover.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:
Attend daily briefings with Airport Manager and provide updates on all posts and communicate any issues, problems or concerns including the number of Airport Security Agents on post and the number of relief Airport Security agents as required.
Investigation of, response to, and documentation of employee complaints, including potential legal issues, EEOC charges, and focus groups.
Act as a liaison with State and Federal agencies which enforce applicable laws.
Monitoring of NBOT; Working with Recruiters in finding proactive solutions in staffing positions.
Monitoring and assuring compliance in hiring practices, personnel documentation, and other compliance items (e.g. security laws, licensing, performance evaluations, LDW report, etc.).
Training of account managers and supervisors in employee relations, positive employment practices, and avoidance of legal issues.
Supervising the appropriate use of the Electronic Guard Tour Monitoring System (EGTMS). Monitor and prepare daily reports relating to EFTMS as directed by the Airport Manager, and to use formatting provided by Port Authority.
Monitoring of employee terminations, preparing and submitting required documents and testifying for contracted state, assessment of documentation supporting terminations and responses to the Department of Labor for unemployment claims.
Preparing and submitting required documents for disability claims for contracted state.
Participation in employee retention and human capital management activities.
Coach Managers, HR designees, and others who have HR responsibilities within a district office.
Oversee employee relations and claims management activities throughout the designated area, assuring that investigations are handled and documented appropriate to negating a lawsuit.
Support the Regional HR Director and Legal team on sensitive investigations.
Assure compliance with programs are being appropriately administered regarding licensing, I-9s, leaves of absences, vacations, personnel file maintenance, status changes, performance evaluations, terminations, etc.
Develop, in conjunction with District Manager(s) and HR Director, plans to reduce overtime and turnover.
Be on call twenty-four (24) hours a day to assist and advise the Airport Manager.
OTHER RESPONSIBILITIES: Other duties or responsibilities that may typically be assigned to this position include but are not limited to:
Assist in development of managers through training on labor law, ER processes, and skills. Help District Managers write development programs for managers with performance issues.
Improve work environment and employee relations through effective customer service and various measures, including complaint investigation, grievance resolution, focus groups, etc., as appropriate to the situation and the Concern Resolution Policy.
Ensure that corporate policies are appropriately enforced and implemented.
Assure that appropriate information is communicated with and to the District Managers and the Regional HR Director.
Travel regularly throughout designated area to interact with and gain confidence of district support and operations personnel, and to investigate particularly serious allegations.
QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s Degree in Human Resources or Business Administration with a minimum of 2 years of HR Generalist experience.
PHR Certification preferred, but not required.
Ability to train and explain to managers the basics in employment law for better understanding and supervisory ability.
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.
Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. Must be able to work overtime as needed.
Current state driver’s license, clean driving record (no points in prior 3 years), minimum level of insurance as required by Company policy, and ability to safely operate a vehicle required.
Professional, articulate and able to use good independent judgment and discretion.
Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
PHYSICAL/MENTAL REQUIREMENTS AND WORKING ENVIRONMENT:
While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via regular telephone equipment), and must be able to read computer screens, correspondence and reports in English.
The employee must constantly walk, stand, reach with both hands and arms, and must be able to drive a vehicle. The employee may occasionally lift and/or move up to 25 pounds. May be required to climb stairs on an intermittent basis at client sites.
The job is generally performed in an office setting; however, during site visits the employee may be subject to adverse conditions such as rain, cold or heat for short periods of time.
The ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, etc.) and telephones, but occasionally may be above-normal for portions of the shift.
The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities.
Must be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner. Includes being able to effectively manage multiple employees with diverse personalities and engage them to perform at optimum levels.
Must be able to clearly speak, read and write English.
Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com.
We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.