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GSOC Operator - Grave Shift

Mountain View, California, San Jose, California, San Francisco, California, Hayward, California Position Type Full Time Req ID: 2021-662389

At Allied Universal®, we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Executive Protection Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!

The GSOC Operator post handles many of the day-to-day tasks in the GSOC. These include all phone, radio and alarm traffic. This position is also the first back up to the badge office. This opening is for grave shift. Schedule is 10 p.m.- 6:30 a.m. Tues-Friday, 32 hours per week.

Essential Functions:

List 5 key responsibilities in order of importance to job/department and estimated time spent on each in a given week.

55% of time spent Monitoring and dispatching to alarms

15% of time spent working with officers in the field to solve customer problems

10% of time spent assisting customers on phone calls

10% of time spent providing badge process support

.

5% of time spent on emergency management

Additional Responsibilities:

  1. Be a part of the feedback cycle to continuously improve the GSOC.
  2. Collaborate with the Watch Commander on shift to ensure the proper handling of emergency situations.
  3. Training of New hires.

Non-Negotiables:

Operational

  • All employees conduct themselves in an honest, ethical, professional manner.
  • All employees are properly screened and licensed.
  • All employees meet training standards and requirements.
  • All employee relations are managed appropriately.
  • All contracts are managed according to company and client requirements. Contract compliance is everybody’s responsibility.

Leadership

  • Assume ownership for our company’s success.
  • Promote and embody our culture, values and beliefs with passion.
  • Take ownership of issues, seek solutions.
  • Take responsibility, do the right thing.
  • Project energy and enthusiasm.
  • You are part of a team and have a responsibility to everyone on it.

Qualifications:

Education required: HS Diploma _X_ Associates Degree ___ BS/BA ____

Must be able to communicate effectively and work well with others. Must be able to lead a team during an emergency and maintain a level headed approach in times of high stress. Possess knowledge in security and emergency management systems and processes.

Other requirements or competencies:

  • Outstanding interpersonal and communications skills required. Must have strong communication skills and the ability to speak clearly and listen intently.
  • Strong command of the English language
  • Must be able to multitask effectively
  • Ability to work in a team-oriented environment with the ability to work independently.
  • Must be able to utilize common sense to identify and solve problems, and/or determine if and when an incident is required to be escalated to management for guidance
  • Must be able to provide and follow instructions and remain calm and levelheaded during an emergency or incident situation
  • Average or above average computer skills, with the ability to quickly learn and utilize required security systems
  • Key Competencies: Integrity, Problem Solving, Conflict Management, Time Management, Timely Decision Making, Motivating and Directing Others, Drive for Results.
  • Must be able to lead and effectively manage an emergency situation, business emergencies and all GSOC events.

Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com.

EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity

Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.