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Business Retention Specialist

New York, New York Position Type Full Time Req ID: 2020-432105

We are North America’s leading security services provider with over 200,000 phenomenal employees. At Allied Universal, we pride ourselves on fostering a promote from within culture.  There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. 

 

For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! We also offer part-time and flexible schedules!

 

Start your phenomenal career with Allied Universal today!

Allied Universal is looking to hire a Regional Rebid Support Specialist. This person will be a core member of the regional operations team, singularly focused on coordinating and executing our efforts to retain our current customers who are entering a rebid period. Success is optimizing our customer retention rates and our profit margins on customers in a rebid period.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:  Those duties necessary to meet the minimum requirements of the position.  Other duties may be assigned:

  • Coordinate efforts of regional leaders on the rebid cycle for all contracts with upcoming expirations; includes customer relationship management to ensure contracts do not go out to rebid in the first place
  • Support development and utilization of enterprise level tools that will be used to raise visibility of upcoming contract expiration dates
  • Coordinate rebid proposal development and interactions with the rebid proposal development team (i.e. Rich Cordivari) and the pricing team to ensure margins are maximized during rebid
  • Coordinate and participate in rebid sales presentations

QUALIFICATIONS:  To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or experience required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Outstanding performance in undergraduate studies; Bachelor’s Degree attained; Master’s Degree Preferred
  • Expert with Microsoft Excel and PowerPoint; experience with Salesforce.com is preferred
  • Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required. 
  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
  • Professional, articulate and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions and materials in strictest confidence. 

PHYSICAL/MENTAL REQUIREMENTS AND WORKING ENVIRONMENT:

  • Working hours may exceed conventional working hours (in terms of hours as well as day of week) since the position is in support of customer facing field teams that are working to meet deadlines
  • Travel should be minimal, but will be required from time to time
  • While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via regular telephone equipment), and must be able to read computer screens, correspondence and reports in English.
  • The employee must constantly walk, stand, reach with both hands and arms, and must be able to drive a vehicle. The employee may occasionally lift and/or move up to 25 pounds.  May be required to climb stairs on an intermittent basis at client sites. 
  • The job is generally performed in an office setting; however, during site visits the employee may be subject to adverse conditions such as rain, cold or heat for short periods of time.
  • The ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, etc.) and telephones, but occasionally may be above-normal for portions of the shift.
  • The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities.
  • Must be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner. Includes being able to effectively manage multiple employees with diverse personalities and engage them to perform at optimum levels.
  • Must be able to clearly speak, read and write English.

*ZR-Corp
*CB-Corp
*GD-Corp

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:  www.AUS.com.

 

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

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