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GSOC Operator

Plano, Texas Position Type Full Time Req ID: 2022-703730

At Allied Universal®, we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Executive Protection Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!

Duties & Qualifications:

Allied Universal is seeking a results-driven, highly motivated GSOC Operator to support our client in Plano, TX. As a Global Security Operations Center (GSOC) Operator, you will monitor all phone, radio and alarm traffic as we as support the security team.

The GSOC operator will help to continually identify, evaluate and monitor enterprise risks that could affect business activities and provide business leaders the information they need to make critical decisions. You'll collaborate with cross-functional teams to create innovative strategies and develop best in class programs that drive sustainable effectiveness.

To be successful in this role applicants must possess the ability to interact with all levels of corporation management, liaison internally and externally with a multitude of other departments and personnel. Strong oral communication and representational skills are required.

  • Monitor alarms and dispatch security when needed
  • Work with officers in the field to solve customer problems
  • Assist customers over the phone
  • Provide badge process support
  • Work closely with security officers and specialist.

Job Requirements:

  • Bachelor’s degree in a related field is preferred
  • Must be well versed in current technologies and open source search methodologies.
  • Competence with MS Office Suite and other database systems.
  • Must be able to communicate effectively, both verbally and in writing.
  • Must be able to effectively and confidently disseminate information to individuals, groups, peers, clients, executives and stakeholders.
  • Must be able to quickly adapt and excel in dynamic situations.
  • Prepare written reports of incidents in the proper format and with correct grammar and spelling.
  • Ability to maintain a professional demeanor during stressful situations.

Compensation, Benefits & Perks:

$19.96 per hour

No phone calls. Please allow 7-10 business days for applicant feedback.

Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com.

EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity

Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.