Security Account Manager
Richmond, Virginia
Security Account Manager
Richmond, Virginia Position: Type Full Time Shift Type: Afternoon,Evening,Morning Req ID: 2024-1313253 Work Days Available: Monday - Friday Date posted: 12/10/2024Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Allied Universal is looking to hire an Account Manager. Account Manager jobs at Allied Universal are accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with clients and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.
RESPONSIBILITIES:
- Supervise the day to day security operations of an assigned client site
- Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support
- Ensure the client site is provided with high quality security services to protect people and property
- Build, improve and maintain effective relationships with both client and employees
- Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
- Ensure all required reporting and contract compliance requirements are met
- Assure regular communication of issues or program with Client
- Handle any escalated security issues or emergency situations appropriately
- Other management responsibilities as determined by leadership
- Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidates
- Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
- Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
- Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
- Meet all contractual scheduled hours with a minimum of unbilled overtime
- Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards
- Develop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
- Manage uniforms, equipment, supplies and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
- Take a proactive role in communicating with the client and meeting his needs; meet with regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
- Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
- Enforce Allied Universal policies as outlined in the handbooks, executive memos and on the portal
QUALIFICATIONS:
- Four (4) year degree in Criminal Justice, Business Administration or related field
- Previous Contract Security, facilities management, military or law enforcement experience
- At least two (2) years of business management/operations/supervisory experience (depending on size/scope of client).
- Ability to develop and grow customer relationships
- Experience in hiring, developing, motivating and retaining quality staff
- Outstanding interpersonal and communications skills
- Ability to work in a team-oriented management environment with the ability to work independently
- Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
- Previous payroll, billing and scheduling experience preferred
- Ability to work in a team-oriented management environment while having an entrepreneurial attitude
- Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
BENEFITS:
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Culture
- OUR CORE VALUES MAKE US PHENOMENAL:
Trusted, Reliable, Forward-Thinking, Courageous, Caring, Nimble and Responsive - Our shared sense of duty to our customers and to one another, a dedication to a customer experience that is an industry standard
- Our relationships are at the heart of everything we do, each and every day.
Career Path
Allied Universal offers many career paths to support your immediate and future success.
- Regional President
- Regional Vice President
- General Manager
- Branch Manager
- Director of Operations
- Client Manager
- Operations Manager
- Account Manager
We do exciting and fulfilling work that protects people and assets, and that feels good
Rewards
From the time our Professional Security Guards are hired, Generally, excluding some clients and unions, employees are eligible for health and welfare benefits 1st of month following 60 days of employment. For 401(k) eligibility employees are eligible after 6 months of service.
-
Healthcare (Medical/Dental/ Vision)
-
Service Anniversary Bonus
-
401(k) Retirement Plan
-
Company-Paid Life Insurance
-
Recognition & Rewards Programs
-
Employee Assistance Program
-
Employee Discount Program
-
Tuition Discount Program
-
Training & Career Development Programs
-
Meet the Allied Universal Team Learn More about the people that are a part of the Allied Universal Team.
-
Hear from our employees Listen to the experiences of our employees.
-
About Allied Universal Allied Universal provides unparalleled service, systems, and solutions to serve, secure, and care for the people and businesses in our communities.
-
Frequently Asked Questions Learn more about Allied Universal - we'll answer some of your common questions.
-
Landscaping Jobs at Allied Universal | Careers at Allied Universal At Allied, we are always looking for phenomenal people to join our Landscaping team. Learn about landscape careers and view open jobs with us here.
-
Women in Security - Nancy Peterson Meet Nancy, Sr. VP/Deputy General Counsel and Chief Compliance Officer, at Allied Universal and learn more about her story.
-
Security Jobs at Allied Universal | Security Careers at Allied Universal Do you have a passion for being there for others? Allied Universal wants you. Learn more about our security careers and view security jobs here.
-
Systems Careers at Allied Universal Careers in security technology services at Allied Universal offer training, career paths to management and a full range of benefits. Search jobs and apply.
-
Corporate and Field Careers at Allied Universal Allied Universal is looking for professionals to join our integrated team. Search open jobs and join us in a corporate support, sales or leadership career.
-
Professional Services Careers at Allied Universal From risk consulting and investigations to executive protection and intelligence, Allied Universal has many professional services careers. Search our jobs.
-
Culture at Allied Universal At Allied Universal, we strive to build an inclusive, Be Phenomenal culture that supports a diverse workplace. Learn more and search our jobs and careers.
-
Event Services at Allied Universal From stadiums and concerts to convention centers, we have amazing career opportunities for talent in Events Services. Search jobs at Allied Universal here.
-
Janitorial Careers at Allied Universal Allied Universal has rewarding career opportunities in janitorial services and offers training, growth and benefits. Search our jobs and apply today.
-
Empleos de Limpieza en Allied Universal Allied Universal tiene oportunidades profesionales gratificantes en servicios de limpieza y ofrece capacitación, crecimiento y beneficios. Busque nuestros trabajos y presente su solicitud hoy.
-
Veterans and Allied Universal Allied Universal has the highest level of respect for veterans and a myriad of opportunities for rewarding careers. Learn more and search our open jobs.
You have no recently viewed jobs
You have no saved jobs