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Account Client Manager - Luxury Hotel

Río Grande, Puerto Rico Position Type Full Time Shift Type Afternoon,Evening,Morning,Overnight Req ID: 2023-953197 Work Days Available Friday,Monday,Saturday,Sunday,Thursday,Tuesday,Wednesday

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!

Allied Universal® is hiring a Enterprise Account Client Manager. The Enterprise Account Client Manager (EACM) is responsible for the day-to-day operational management of an assigned client portfolio within Enterprise Accounts.

RESPONSIBILITIES:

  • Act as the primary client contact for the assigned Enterprise Account. Responsible for regular face to face client interaction and proactive resolution of any operational issues at assigned client base; maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow-up, phone calls, lunches, and other special events
  • Utilizing enterprise, branch, and corporate resources, define, address, and resolve all client issues including personnel/staffing concerns or requests, service issues or requests, execution of company programs, officer performance issues, or other service-related items
  • Ensure all post requirements are current and complete at assigned portfolio, including current post orders, training and licensing compliance, staff training, vehicle policy compliance, uniform and appearance standards being met, and other staff and client relations policies being administered according to company standards
  • Ensure staff at assigned portfolio accounts meets all client and company standards, and that policies regarding coaching and discipline are followed consistently, employee complaints are promptly reported, investigated, and resolved, and compliance with all employee relations policies is followed consistently
  • Assist the Enterprise Account Portfolio Manager and Vice President of Enterprise Accounts, Ops in coaching, developing, and training site staff to meet branch needs. Includes oversight in company policy execution by branch staff, assistance in completing projects as directed by portfolio leadership
  • Directly responsible, with the Enterprise Account Portfolio Manager and Vice President of Enterprise Accounts, Ops for new account startups and transitions, ensuring staffing levels are met, training and uniform issues are addressed, and physically participating in startup activities to ensure a smooth transition
  • Attend and actively participate in management meetings within region and at corporate
  • Observe operations and make suggestions for improved efficiency as appropriate, including providing ideas and plans for growth and improvements within the assigned portfolio, branch, or companywide
  • Frequent travel to sites within territory depending on the needs of the business, up to 70% of the time to manage site operations and personnel inspections
  • Maintain compliance with client requirements
  • Review background submissions and submit applicants for badging
  • Monitor SIDA and airport compliance where applicable
  • Ensure all required client training is being completed
  • Maintain site specific post orders/read files
  • Review scheduling activity report (SAR) weekly to avoid invoicing errors
  • Manage Remote CCTV Audit and client guard tour systems
  • Facilitate service issue action plans as needed

QUALIFICATIONS:

  • High school diploma or equivalent, or a minimum of five (5) years of work history in any field
  • Minimum of three (3) years of security management experience
  • Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
  • Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
  • Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
  • Professional, articulate, and able to use good independent judgment and discretion
  • Proven ability to maintain correspondence, discussions, and materials in strictest confidence
  • Professional, articulate, and able to use good independent judgment and discretion
  • Outstanding oral and written communication skills
  • Ability to successfully interact at all levels of the organization, including with clients

PREFERRED QUALIFICATIONS:

  • Bachelor’s Degree in Criminal Justice, Business, or another related field
  • Prior experience in law enforcement/private security combined with Hotel and Hospitality Industry

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.