Security Command Center Operator - Dispatch
San Antonio, Texas
Position Type: Full Time
Shift Type: Evening, Overnight
Req ID: 2026-1609172
Pay Rate: USD $19.00/Hr.
Work Days Available: Monday, Thursday, Tuesday, Wednesday
Date posted: 06/08/2026
Allied Universal® is hiring a Command Center Operator - Dispatch for San Antonio.
Pay Rate: $19.00 / Hour
Must have at least 1 year of security experience
Must have a valid drivers license for more than 1 year
Schedule: Monday & Tuesday 3:00 pm- 11:00pm and Wednesday & Thursday 7:00pm-7:00am
The Command Center Operator supports day-to-day security operations by coordinating scheduling, communications, and operational support across a high profile customer. The Command Center Operator serves as a central liaison between field personnel, supervision, and operations leadership to ensure scheduling accuracy, contract compliance, and real-time response to operational needs.
RESPONSIBILITIES:
- Accept, review, and execute temporary and last-minute work orders from client to support effective scheduling and coverage
- Monitor and respond to incoming calls, alarms, and operational communications
- Serve as a liaison between field personnel, supervisors, and management
- Accurately document routine and unusual events through reports and logs (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
- Provide guidance to security personnel during routine and emergency situations
- Maintain confidentiality of employee, client, and operational information
- Handle (without delay) complaints and unusual/critical event information
- Responsible for Portfolio-wide schedule build out and timekeeping operations, ensuring accurate clock-in/clock-out compliance and seamless alignment between client and Allied schedules
- Places uniform orders for the portfolio in accordance with eligibility, sizing, and uniform requirements
- Performs compliance code entry across the portfolio and issues completion certificates directly to employees
QUALIFICATIONS (MUST HAVE):
- High School diploma or equivalent
- Minimum one (1) year experience in scheduling or operations support
- Strong organizational skills and the ability to manage multiple tasks simultaneously
- Excellent verbal and written communication skills
- Ability to remain calm, professional, and solution-focused under pressure
- Proficiency with Microsoft Office applications
- High attention to detail with consistent documentation accuracy
PREFERRED QUALIFICATIONS (NICE TO HAVE):
- Prior security experience, preferably as a dispatcher in law enforcement, 911 call center, alarm response center, or similar environment
BENEFITS:
- Health insurance and 401k plans for full-time positions
- Schedules that fit with your personal life goals
- Ongoing paid training programs and career growth opportunities
- Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…
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