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Security Systems Engineer- Software Headquarters

San Jose, California Position Type Full Time Req ID: 2021-620525

At Allied Universal®, we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!

Allied Universal has security jobs and are seeking to fill the position of Security Systems Engineer. For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, sick pay (in states where required), employee assistance programs, company discounts, perks and more! We also offer part-time and flexible schedules!

Essential Duties and Responsibilities:

  • Day-to-day support operations of a fast-paced complex and distributed physical security infrastructures
  • Performing various programming and technical project / administrative related activities on the security systems
  • Following standard procedures for proper escalation of issues to the appropriate teams
  • Responding to telephone, ticket, and e-mail requests in a professional, efficient manner
  • Reviewing and recommending logical and technical design as defined by documented standards
  • Collaborate with technical teams to develop and maintain end-to-end project plans, ensuring on-time delivery. This may include writing requirements, use and test cases as well as support and escalation plans
  • Ability to map dependencies and relationships between projects and technologies
  • Prioritize projects based on impact level and leverage data to drive prioritization decisions
  • Communicate progress to plan on projects to Program Manager, Systems Managers on a regular basis, ensuring that team members are kept up to date on the health and status of the project
  • Establish excellent working relations with all partners with an emphasis on unblocking team members when they are stuck, providing day-to-day coordination and quality assurance for project and tasks
  • Excellent customer service
  • Document issue resolution using the existing work order
  • Collaborate with local IT team as well as outside vendors as
  • Assist with creating training materials for new applications, assisting with product rollouts, and participating in application enhancement
  • Develop reports, dashboards, and processes to continuously monitor data quality and
  • Utilize Microsoft Word, Excel and
  • Work with analytics and reporting

Desired Skills & Experience:

  • 5+ years’ experience working on physical security/infrastructure implementation projects
  • 5+ years’ experience in system, infrastructure, or application administration in an IT/ Physical security environment
  • Experience with CCTV, Biometric Readers, access control, Intrusion Detection and Perimeter Alarms
  • Organizational and coordination skills along with multi-tasking capabilities to get things done in a fast-paced environment
  • Able to develop and interpret technical documentation for training and end user
  • Knowledge of trends in technology relating to software
  • Highly self-motivated and directed, with excellent attention to
  • Ability to read and understand floor plans, diagrams, and system schematics
  • Experience in relationship building and collaboration with cross-functional teams
  • Knowledge of Project Management tools and methodologies
  • Knowledge of mobile applications and development
  • Experience with Security processes and procedures
  • Professional demeanor and excellent customer service capabilities
  • Ability to work independently while also being a team player
  • Local and distant travel occasionally

Educational Background and Experience:

  • A minimum of an associate degree in Information Technology, Computer Science or related field is preferred.
  • Minimum of 5-7 years security/IT related work experience
  • Access Control System (CCure 9000).
  • Video Management
  • Visitor Management
  • Incident & Dispatch Management
  • Must be physically able to lift to 30
  • Experience working in a structured, process-driven

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Be at least 18 years of age
  • Possess a high school diploma or equivalent, or 5 years verifiable experience
  • Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner
  • As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws
  • Display exceptional customer service and communication skills
  • Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.

Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.