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IT Technical Support Specialist

Santa Ana, California Position Type Full Time Req ID: 2020-479186

We are North America’s leading security services provider with over 200,000 phenomenal employees. At Allied Universal, we pride ourselves on fostering a promote from within culture.  There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. 

For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! We also offer part-time and flexible schedules!

Start your phenomenal career with Allied Universal today!

POSITION OVERVIEW

Allied Universal is currently seeking a Support Desk Technical Specialist for the Corporate IT team.  The fundamental responsibility of the Support Desk Specialist is to provide technical support and training with software and hardware to internal end-users primarily through in-bound phone calls.  On-call rotation with the other members of the department team.  Additional responsibilities include the following:

  • Provide assistance to internal customers on software and hardware issues and questions
  • Configure and maintain hardware including PC, notebooks, printers, etc.
  • Provide training and documentation for Allied Universal Security Services standard and custom applications
  • Assist with various projects and support as assigned
  • Maintain network security, User account creation/administration.
  • Assist network operations in maintaining network connectivity

REQUIRED SKILLS AND EXPERIENCE

The ideal candidate will have a high school diploma plus education in Computer Science.  At least 1-2 years previous help desk experience is strongly preferred.  A positive, friendly attitude towards internal clients is essential to provide a high level of customer service using excellent communication skills to all levels of employees and management.  The ideal candidate must also be familiar with the following: 

  • Active Directory experience
  • Operating systems (Windows 2007/2008/2010)
  • Familiarity with data communications equipment and software
  • Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
  • Custom Applications (ERP,CRM)
  • Previous Support Desk experience preferred
  • Must have  automobile.  Occasional travel is required
  • Ability to lift and carry computer equipment to 45 lbs.
  • Comp TIA A+, MCP,  MCSE,  MCSA,  MOS (Microsoft Office Specialist), HDI certifications are preferred. 

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:  www.AUS.com.

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.