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Leave of Absence Manager

Santa Ana, California Position Type Full Time Req ID: 2020-472731

We are North America’s leading security services provider with over 200,000 phenomenal employees. At Allied Universal, we pride ourselves on fostering a promote from within culture.  There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. 

For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! We also offer part-time and flexible schedules!

Start your phenomenal career with Allied Universal today!

Allied Universal is looking to hire a Leave of Absence Manager. Under direction of the Vice President of Benefits, the LOA Manager is primarily responsible for the direct management and oversight of the Company’s national LOA program and support team, to ensure compliance based on state and federal regulations and ensure on-going claim management is within company service standards and legal compliance.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

  • Oversees and provides total leave of absence claim management - from first notice and intake to closure - for the company nationwide.
  • Obtains and reviews updated medical evidence of reason for leave upon receipt for assigned claims.
  • Reviews guidelines for eligibility resulting in accurate eligibility decisions.Will handle more complex leave cases requiring use of sound judgement, based on knowledge, skills, and prior experience.
  • Serves as the primary point of contact for LOA Administrators, Management, , Human Resources, Legal, IT, and plan vendors regarding all leaves of absence related processes.
  • Provides instruction to employees and training of Branch Managers and HR staff on appropriate procedures for all types of leaves, including “interactive discussion” training.
  • Maintains accurate records and reporting of employee leaves in full legal compliance.
  • Develops, generates, and presents reports to analyze leave data and trends including current leaves, returns from leaves, and intermittent leave implications (pay, benefits, return to work, etc.).
  • Serves as the subject matter expert for the leave programs in alignment and under the general direction and guidance of the Director – Employee Benefits and other members of the leadership team.
  • Ensures highest level of customer service with client companies and employees and provides responsive support throughout LOA process.
  • Reviews, updates, and maintains all LOA policies to ensure legal compliance, ensure proper distribution, and integration with all other departments and training of HR and non-HR Managers.
  • Maintains LOA software tracking program (LeaveLink, Powered by Absentys).
  • Oversees integration of leaves (i.e. Workman’s compensation with FMLA) and integration with other functions (benefits during LOA, payroll, etc.).
  • Provides day-to-day management and development of LOA support team.
  • Takes part in continuing education on LOA topics and ensures 100% federal and state compliance in all areas in which we operate.
  • Performs special projects as needed.

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum High School diploma or equivalent (GED) required; Bachelor’s degree strongly preferred.
  • 3+ years’ specific experience in Leave of Absence Administration Management in a high volume, fast paced environment on a national level.
  • In-depth knowledge of Family Medical Leave Act, Military Leaves, and other applicable federal and state laws, as well as company leave policies.
  • Working knowledge of integration of leaves and benefits.
  • Highly organized and able to think systematically to structure the work and design in a logical flow.
  • Experience with LOA Management software, preferably LeaveLink.
  • Must be a proactive problem solver and team player who is detail oriented and flexible; a self-starter requiring minimal supervision with the ability to support requests from multiple directions.
  • Ability to handle sensitive and confidential matters appropriately.
  • Demonstrated proficiency in MS Office products (Word/Excel), and internet and website navigation required.
  • Energetic, driven personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
  • Professional, articulate and able to use good independent judgment and discretion.
  • Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.


  • While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk and hear (communicate verbally in person and via telephone), and be able to read computer screens, correspondence and reports.
  • The employee must frequently walk, reach with hands and arms, and may be required to drive a vehicle on a regular basis. Must be able to meet all Driving Patrol Program requirements. The employee may occasionally lift and/or move up to 20 pounds.
  • The job is generally performed in an office environment. The ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, etc.) and telephones, but occasionally may be above-normal for portions of the shift.
  • Employee may be required to travel locally, with approximately 10% overnight travel required.
  • The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities.
  • Must be able to focus and multi-task in busy environment, with the ability to successfully handle stressful situations in a calm and professional manner. Includes being able to effectively manage multiple employees with diverse personalities and engage them to perform at optimum levels.


Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.