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Special Programs Supervisor

Seattle, Washington Position Type Full Time Shift Type Overnight Req ID: 2021-644538

At Allied Universal®, we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!

Immediate Opening

Now Hiring Full Time $70,000-$90,000/Year

Allied Universal is seeking a qualified candidate to fill the role of Global Security Operations Center (GSOC) Supervisor (Special Programs). The GSOC Supervisor (Special Programs) leads the day-to-day activities assigned to a specialized team within Amazon Corporate Security. This position is responsible for line-level supervision of up to ten Operators and Lead Operators. The successful candidate will drive team success and ensure all Task Force positions are staffed with qualified personnel and all operations are conducted in line with established policy and procedure. The Task Force’s current mission focus is related to the client’s response to COVID-19. A successful candidate will be able to pivot into any number of projects as requested by the client.

GSOC Supervisor (Special Programs)

Department: Amazon Corporate Security

Location: Seattle, Washington & Arlington, VA

Employment Type: Full Time

The GSOC Supervisor (Special Programs) will support and manage Amazon Corporate Security's GSOC. This is a full-time contracted position that is located in both the South Lake Union district of Seattle, WA and the Crystal City district of Arlington, VA.

Essential Job Functions

  • Manage the day-to-day responsibilities of a team of up to ten operators and lead operators. Plan and assign work, ensuring timely completion of all assignments and responsibilities. Assist employees to prioritize effectively when facing competing demands.
  • Support the individual employees and foster a collaborative group dynamic; provide effective conflict resolution when needed.
  • Drive team performance goals and objectives to meet customer expectations.
  • Provide oversight for the quality of the team’s various projects and reports. Ensures products, services, and other outputs meet associated service level agreements and/or client expectations for accuracy, consistency, and timeliness.
  • Respond to inquiries and escalations from internal business partners and customers, including senior leadership teams.
  • Leverage data analysis skills to identify gaps, provide adequate response and drive process or system improvement changes to completion.

Basic Qualifications

  • Experience managing diverse teams
  • Experience working with diverse, global partners
  • Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
  • Provide regular, formal, & informal feedback to direct reports
  • Support hiring, training and development of new operators
  • Ensure productivity is maximized through supervision, training, audit analysis, and feedback of performance data regularly
  • Experience managing multiple projects and overcome competing deadlines; leverage resource and people management skills to achieve results
  • Strong writing skills and proficiency in Excel

Preferred Qualifications

  • Bachelor’s degree
  • Exposure to Lean or Six Sigma process improvement cycle
  • Experience managing virtual or remote teams
  • Experience and proficiency in presenting to senior leadership up to Director level
  • 3+ years people management experience and demonstrated ability to lead teams, developing team members and growing process improvement and analytical skillsets across a team

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.

Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.