Technical Project ManagerSeattle, Washington Position Type Full Time Req ID: 2021-615614
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Full Time $80,000 - $100,000/ Year
Technical Project Manager
The Technical Project Manager (TPM) role will serve as the primary point of contact for local support and guidance related to software, hardware, and information management. The TPM will be involved in data standardization and maintenance, as well as the management of software programs and computing assets for the security team. The position is full-time, contracted, located in Seattle, WA.
Job Title: Technical Project Manager
Department: Amazon Corporate Security
Location: Seattle, WA
Employment Type: Full Time
- Operate under the guidance of the Program Manager and in accordance with the policies and procedures of the ACS Tech team.
- Serve as senior-most point of escalation for technology troubleshooting and support at the local operations center.
- Provide guidance and direction to other local technology support personnel.
- Participate in an on-call rotation for remote technology troubleshooting and support for other operations centers globally.
- Manage and maintain the physical inventory of computing assets and peripherals for the operations center.
- Conduct process review to identify improvements, develop improvements with stakeholders and staff, and enact them as directed.
- Research and design actionable strategies for team toolset utility and exploitation, including the consideration of and onboarding of other programs and tools.
- Interact and collaborate with vendors and stakeholders to ensure the toolset is meeting the needs of the operations center.
- Must be willing and able to occasionally work odd hours as needed to support a 24x7 operations center
- Must be willing and able to participate in a 24x7 on-call weekly rotation
- Must be willing and able to perform troubleshooting and support assignments, both in person and remotely, as needed
An ideal candidate should have:
- At least two (2) years of experience in a tech support or project management role
- Bachelor's Degree or higher
- Superior proficiency with Windows-based computers
- Strong competency with the Microsoft Office suite, especially Excel
- Strong technical acumen, with the ability to learn and manage multiple disparate programs.
- Excellent written and verbal communication
- Strong customer service skills
- Ability to work independently and within a team
- Exemplary critical thinking, analytical skills, and judgment
- Comfortable working with ambiguity and making decisions based on organizational priorities and emergent need as opposed to direct permission/approval
- Preferable additional qualifications include familiarity with any of the following:
- Outlook / Exchange administration
- SharePoint administrations
- Lenel or similar access management systems
- AWS services, including Connect, S3, Redshift, etc
- Data visualization tools, i.e. Tableau or Einstein Analytics
- D3 or other incident reporting / case management tools
- Salesforce, ServiceNow, Zendesk or other ticketing / CRM tools
- CNL, G4S, or other PSIM tools
- PowerDMS or similar document management systems