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Training Program Manager - Corporate Office

Seattle, Washington

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The Account Manager is responsible for coordinating and overseeing Security Operations and Security Professionals for the account to which they are assigned. The position is also responsible for maintaining client relations, directing, coordinating and overseeing all activities of the onsite Security staff, including hiring, supervisory development, training and operations functions at the assigned properties in accordance with client requirements and company standards. In addition the Account Manager is tasked to meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. We offer Paid New Hire Orientation, Medical, Dental, Vision and 401K for Full time positions.

  • Full Time
  • JOB LEVEL: Mid-Level
  • Travel: Yes (occasional)
  • aarp logo

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Culture

  • OUR CORE VALUES MAKE US PHENOMENAL: Trusted, Reliable, Forward-Thinking, Courageous, Caring, Nimble and Responsive
  • Our shared sense of duty to our customers and to one another, a dedication to a customer experience that is an industry standard
  • Our relationships are at the heart of everything we do, each and every day.

Career Path

Allied Universal offers many career paths to support your immediate and future success.

  • Regional President

  • Regional Vice President

  • General Manager

  • Branch Manager

  • Director of Operations

  • Client Manager

  • Operations Manager

  • Account Manager

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"We do exciting and fulfilling work that protects people and assets, and that feels good"

Rewards

From the time our Professional Security Guards are hired, Generally, excluding some clients and unions, employees are eligible for health and welfare benefits 1st of month following 60 days of employment. For 401(k) eligibility employees are eligible after 6 months of service.”

Benefits

  • Healthcare (Medical/Dental/Vision)

  • Service Anniversary Bonus

  • 401k Retirement Plan

  • Company-Paid Life Insurance

  • Recognition & Rewards Programs

  • Employee Assistance Programs

  • Employee Discount Program

  • Tuition Discount Program

  • Training & Career Development Programs

Responsibilities

Training Program Manager - Corporate Office Position Type Full Time Shift Type Afternoon,Evening,Morning Req ID 2021-663897 Work Days Available Friday,Monday,Saturday,Sunday,Thursday,Tuesday,Wednesday

At Allied Universal®, we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!

Allied Universal is hiring a Training Program Manager to spearhead training activities for a well-known organization focusing on physical access control systems. This role is responsible for training resource development and program coordination for all New Hire candidates and existing team members. Responsibilities also include but are not limited to: managing the Training Facilitator, training delivery (where needed), test administration, Standard Operating Procedure (SOP) writing, and project management. The Training Program Manager will also coach existing team members for On-the-Job Training mentorship, support 360° of training evaluation, and provide timely feedback/reports to the Operations Manager(s).

The successful applicant will have direct contact with internal stakeholders and maintain day-to-day communications with new and existing team members within a fast-paced, intricate work environment. Candidates will require outstanding communication skills, top-notch organizational skills, strong technical administrative experience, an exceptional ability to multitask, a great attitude and work ethic, and to be a self-reliant team player.

Role Requirements

  • Experience delivering instructor-led in-person and virtual instructor-led classroom training
  • Experience with security access control, Amazon Corporate badging applications and/or software (Lenel ID Credential Center, RightCrowd, WebCat, etc.)
  • Experience with Learning Management System (LMS) Administration
  • Experience using Articulate 360 for content development (strong Storyline and Rise expertise is preferred)
  • Experience with technical documentation writing: writing SOPs, creating Job Aids
  • Have the ability to apply Adult Learning principles into training and resource content
  • Have the ability to multitask and remain organized while displaying exceptional professionalism
  • Have the ability to develop and maintain strong working relationships with internal leadership team
  • Have excellent people skills and be a problem solver
  • Must be proficient in Microsoft Office Suite (strong Word, PowerPoint, and Excel skills is required)
  • Need to be open to learning new software programs as needed
  • Ability to read, write, and speak clearly in English


Preferred Requirements

  • Minimum of 2 years delivering training in a technical industry or working environment
  • Minimum of 2 years of experience in badging, access control, security operations center
  • Minimum of 2 years acting in an Administrative capacity
  • Have an Associate’s degree
  • Have supervisory or project coordination experience, ideally in a technology centric or physical security role
  • Solid customer service and leadership experience
  • Solid performance management/evaluation experience


The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.

Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com.

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

*CB-NW