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Branch Manager

Southfield, Michigan Position Type Full Time Req ID: 2019-311511 Job Priority Field ID None

We are North America’s leading security services provider with over 200,000 phenomenal employees. For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Approximately 65% of our managers were internally promoted! We have great part-time and full-time positions available! Start your phenomenal career with Allied Universal today!

Position Overview

Allied Universal is currently hiring a Branch Manager to oversee administrative operations for a large Automotive Client based in Michigan.  The Branch Manager will manage and direct all operational, administrative and staff activities for the branch.  This also includes leading the delivery of services through a strong support team: 2 Talent Acquisition Specialists and 2 HR Coordinators.

Essential Functions:

  • Oversee and manage operational functions including recruiting, training, onboarding, payroll discrepancies and grievances
  • Coach, counsel and develop personnel
  • Identify and develop specific recruiting strategies to ensure the team is building an ongoing, ready pipeline of qualified candidates to meet the company's hiring needs at all times. Strategies must be all encompassing to incorporate all available recruitment sources, while building a consistent approach across the automotive client located throughout Michigan
  • Develop relationships and an ongoing partnership with Account Managers to develop strategies to pro-actively recruit and meet hiring needs
  • Lead branch meetings to review and strategize about open post reports, upcoming account needs, replacement personnel needs, onboarding process and compliance
  • Develop a policy and metrics procedure for the recruiting process to build consistency and continuity, as well as ensure full utilization of all available resources.
  • Administer recruiting measures and provide analysis and recommendations for adjusting techniques and strategies to meet high volume targets. Includes completing weekly or monthly reports on hiring and effectiveness of recruiting sources.
  • Investigation of, response to, and documentation of employee complaints, including potential legal issues and EEOC charges and conducting focus groups.
  • Monitor NBOT (non billable overtime), work with team in finding proactive solutions in staffing positions
  • Monitor and assure compliance in hiring practices, personnel documentation, and other compliance items (e.g. licensing, performance evaluations, LDW report, etc.).
  • Participate in employee retention and human capital management activities.
  • Oversee employee relations and claims management activities, assuring that investigations are handled and documented appropriate to negating a lawsuit.
  • Support Regional HR Manager and Legal on sensitive investigations.
  • Assure compliance with programs being appropriately administered regarding licensing, I9s, leaves of absence, vacations, personnel file maintenance, status changes, performance evaluations, terminations, etc.
  • Develop, in conjunction with District Manager(s) and HR Director, plans to reduce overtime and turnover.
  • Ensure that corporate policies are appropriately enforced and implemented.


The ideal candidate will possess a Bachelor’s degree or equivalent experience plus at least 3 years of leadership experience in a service industry.  Human Resources or Recruiting experience is preferred.  In addition we require the following skills:

  • Highly effective leader with the ability to build strong relationships internally with all levels of the organization and manage under difficult service delivery timeframes
  • Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement.
  • Superior, world class interpersonal and communication skills as well as solid writing skills
  • Proficient in web-based applications, computer systems and programs (Microsoft Word, Excel and PowerPoint), to effectively edit and create reports, database entries and presentation materials. 
  • Maintain confidentiality of all information and data.
  • Keep records and prepare accurate and timely feedback / reports as required
  • Ability to deal with internal and external customers and perform multiple tasks simultaneously in a timely and professional manner.
  • Ability to work in a team-oriented management environment while focused on results.


Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce.  Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws.  We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.

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