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Strategic Service Manager

Sunnyvale, California

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Responsibilties

Strategic Service Manager Position Type Full Time Req ID 2022-873258

When you join Allied Universal® Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities.

The Strategic Service Manager will be responsible for supervising a team of service technicians dedicated to the ongoing support of our existing customer base. This position will be responsible to ensure customer Service Level Agreements are being met, analyze performance matrix and customer feedback, and implement/modify processes to improve overall customer satisfaction. The Strategic Service Manager will be responsible to drive customer satisfaction while increasing overall profitability of the service group.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

  • Create and monitor technician development/training plan; ensure we are attracting, developing, and retaining top level technicians
  • Interface with customers to ensure performance exceeds expectation and to make sure customers changing needs are being met
  • Monitor technician performance and drive efficient utilization

BASIC QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required in order to be hired. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Formal Education, Licenses, and Certifications Required:

  • Must possess one or more of the following:
    • Associate’s degree in electronics, business, engineering, or related field with a minimum of five (5) years of supervisory experience in a security service or related field
    • High school diploma or equivalent a minimum of ten (10) years of supervisory experience in a security service or related field

Type and Length of Specific Experience Required:

  • Work history must demonstrate each of the following:
    • Strong leadership, customer service and team building skills.
    • Proficiency with MS Office and strong desktop PC skills.
    • Excellent verbal and written communication skills.
    • A strong understanding of business finances.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Career Path

Allied Universal offers many career paths to support your immediate and future success.

  • Career path of technician
    • Senior
      Application
      Engineer
    • Application
      Engineer
    • Install
      Technician III
      Sr Service
      Technician
    • Install
      Technician II
      Service
      Technician
    • Install
      Technician I
    • Technician
  • Career path of engineering
    • Solution
      Architect III
      Solution
      Engineer III
    • Solution
      Architect II
      Solution
      Engineer II
    • Solution
      Architect
      Solution
      Engineer I
    • CAD
      Technician
    • Engineering
  • Career path of project management
    • Senior Project
      Manager
    • Project
      Manager
    • Assistant
      Project
      Manager
      Superintendent
    • Project
      Coordinator
    • Project
      Management

"We do exciting and fulfilling work that protects people and assets, and that feels good"

Rewards

From the time our Professional Security Guards are hired, Generally, excluding some clients and unions, employees are eligible for health and welfare benefits 1st of month following 60 days of employment. For 401(k) eligibility employees are eligible after 6 months of service.

Benefits

  • Healthcare (Medical/Dental/Vision)

  • 401k Retirement Plan

  • Company-Paid Life Insurance

  • Employee Referral Program

  • Employee Assistance Programs

  • Employee Discount Program

  • Tuition Discount Program

  • Training & Career Development Programs