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Global Security Operations Center Manager

Tempe, Arizona

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The Account Manager is responsible for coordinating and overseeing Security Operations and Security Professionals for the account to which they are assigned. The position is also responsible for maintaining client relations, directing, coordinating and overseeing all activities of the onsite Security staff, including hiring, supervisory development, training and operations functions at the assigned properties in accordance with client requirements and company standards. In addition the Account Manager is tasked to meet or exceed financial & operational goals; provide quality customer service. Maintains or oversees maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required. We offer Paid New Hire Orientation, Medical, Dental, Vision and 401K for Full time positions.

  • Full Time
  • JOB LEVEL: Mid-Level
  • Travel: Yes (occasional)
  • aarp logo

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Success Profile

What makes a successful Account Manager at Allied Universal?
Check out the top traits we’re looking for and see if you have the right mix.

  • Leadership
  • Trust Worthy
  • Team Player
  • Perceptive
  • Responsible
  • Proactive

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  • OUR CORE VALUES MAKE US PHENOMENAL. Efficient & Effective, Obsessively Focused on Results, Client Focused, Nimble, Fast and Responsive, United as a Team
  • Our shared sense of duty to our customers and to one another, a dedication to a customer experience that is an industry standard
  • Our relationships are at the heart of everything we do, each and every day.

Career Path

Allied Universal offers many career paths to support your immediate and future success.

  • Regional President

  • Regional Vice President

  • General Manager

  • Branch Manager

  • Director of Operations

  • Client Manager

  • Operations Manager

  • Account Manager

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"We do exciting and fulfilling work that protects people and assets, and that feels good"


From the time our Professional Security Guards are hired, Generally, excluding some clients and unions, employees are eligible for health and welfare benefits 1st of month following 60 days of employment. For 401(k) eligibility employees are eligible after 6 months of service.”


  • Healthcare (Medical/Dental/Vision)

  • Service Anniversary Bonus

  • 401k Retirement Plan

  • Company-Paid Life Insurance

  • Recognition & Rewards Programs

  • Employee Assistance Programs

  • Employee Discount Program

  • Tuition Discount Program

  • Training & Career Development Programs


Global Security Operations Center Manager Position Type Full Time Req ID 2021-607121

At Allied Universal®, we continue to build an inclusive, Be Phenomenal® culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers and the communities in which we serve. Allied Universal offers so much more than just a job. We offer careers. We take great pride in our promote-from-within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions! Start your phenomenal career with Allied Universal® today!

The Global Security Operations Center (GSOC) Operations Manager is an experienced professional who has expertise in managing people, process and technology in a fast paced operational environment. Duties include shift-based team leadership, strategic program oversight, procedure development, as well as technical and project management. Specific functional areas of responsibility and proficiency include: global security incident monitoring, critical incident management, physical security identity and access management. The Global Security Operations Manager is responsible for driving process implementation and refinement, short and long-term project management, cross-team collaboration, maintenance of internal and external stakeholder relationships and directly supervises a team of analysts on assigned shift schedules.

Essential Job Functions:

  • Build, lead, manage, and motivate teams in a dynamic, rapidly-evolving and cross-functional environment that is centered around the use of people, process and technology to ensure life-safety, security and resiliency at corporate sites.
  • Provide support to the business in detecting, analyzing and escalating issues which may be impactful to life safety or facility security.
  • Ensure compliance with client expectations and policies, monitor assets and make rapid notifications via mass communication tools to stakeholders.
  • Supervise the implementation of new technologies and business processes to improve efficiency. Lead the team by providing both strategic direction and hands-on guidance to team members.
  • Provide enterprise detection and coordinated response to physical security, safety and business continuity events.
  • Ensure appropriate staffing coverage and alignment of position responsibilities for each shift.
  • Monitoring and tracking key performance indicators (KPIs) as per client MSA.
  • Develop and maintain security-services performance metrics and related reports.

The ideal candidate will possess:

  • Bachelor’s degree (required).
  • A minimum of 5-years of experience in Corporate Security or a similar role with at least 2-years leading and managing all aspects of a global security operations center.
  • Demonstrated effectiveness in managing complex people, process and technical projects.
  • Excellent analytical and problem-solving skills to drive process improvement.
  • Sound communications skills, whether writing, speaking or presenting.
  • Experience gathering and analyzing data to create useful metrics that support positive change.
  • Capacity to master incident management, critical event management, mass communications platforms.
  • Understanding of physical security identity and access management platforms and video management systems.
  • Be adept at managing crises; provide front-line leadership in coordinating responses to a myriad crisis situations.
  • Have the ability to lead a cross-functional team.
  • Be a dependable team player with strong business acuity, enthusiasm and a positive attitude.
  • Possess an impeccable work ethic and a high degree of integrity.
  • Possess general knowledge and understanding of State and Federal Employment laws.
  • Extensive experience using Lenel Enterprise OnGuard.

The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.

Allied Universal® provides unparalleled service, systems and solutions to people and businesses within our local communities, and is North America’s leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.