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Badge Coordinator - Tech Company

Herndon, Virginia

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Badge Coordinator - Tech Company Position Type Full Time Shift Type Afternoon,Morning Req ID 2024-1204743 Work Days Available Monday - Friday

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Pay Rate: $20 per hour

Great Opportunity for veterans
Full Time, Excellent Benefits, Career Progression

Amazon Corporate Security Badging Office – Badge Coordinator


About the role:


The Badge Coordinator is primarily responsible for: customer service support, facilities
support, phone call service and trouble ticket resolution, and access management. While
operating under close supervision of the Shift Supervisor or Operations Manager, a Badge
Coordinator is expected to execute on a number of standard operating procedures
independently to support Amazon Corporate employees and affiliates on a regular basis.
This role will be working within a team of professionals in a fast-paced and complex
environment to troubleshoot badging operations. Duties include but are not limited to:
helping Amazon Corporate employees and associates resolve their badging issues via
phone, email, trouble ticketing, and in-person through a Walk-Up service. Various
administrative badging duties require good judgment and creative problem solving in the
absence of specific instructions with the combined perspective of excellent customer
service and strong attention to detail.


The successful applicant will be comfortable with shift-based work, have direct day-to-day
contact with our clients and will need: outstanding communication skills, an exceptional
ability to multitask, a great attitude and work ethic, to be a self-reliant team player, and
have the ability to leave a consistent positive impression with each and every interaction.


Role Requirements


• Experience working with security access control as well as badging applications
and/or software (Lenel)
• Have the ability to multitask, and remain cordial and professional in stressful
situations
• Have excellent phone etiquette and people skills
• Be a proactive problem solver
• Be able to learn and apply standardized operating procedures to support issue
resolution
• Need to have a positive attitude and outgoing personality
• Need to be proficient in Microsoft Windows and Office Suite
• Type at least 35 wpm


Preferred Requirements


• Minimum of 2 years of experience in badging, access control, security operations
center, military TOC (or similar)
• Have an Associate’s degree
• Have supervisory experience, ideally in a security role
• Have previous experience in customer service or in an administrative position
• Ability to read, write, and speak clearly in English


The above statements are intended to describe the general nature of this job. They should
not be construed as an exhaustive list of all responsibilities, requirements, skills, and
standards required to perform essential job functions.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Career Path

Allied Universal offers many career paths to support your immediate and future success.

  • Regional President

  • Regional Vice President

  • General Manager

  • Branch Manager

  • Director of Operations

  • Client Manager

  • Operations Manager

  • Field Supervisor

  • Shift Supervisor

  • Professional Security Officer

Back to Job Navigation (Career Path)

"We do exciting and fulfilling work that protects people and assets, and that feels good"

Rewards

From the time our Professional Security Guards are hired, Generally, excluding some clients and unions, employees are eligible for health and welfare benefits 1st of month following 60 days of employment. For 401(k) eligibility employees are eligible after 6 months of service.”

Benefits

  • Healthcare (Medical/Dental/Vision)

  • Service Anniversary Bonus

  • 401k Retirement Plan

  • Company-Paid Life Insurance

  • Recognition & Rewards Programs

  • Employee Assistance Programs

  • Employee Discount Program

  • Tuition Discount Program

  • Training & Career Development Programs

View All of Our Available Opportunities

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