Lobby Concierge OfficerPosition Type Full TimeShift Type MorningReq ID 2024-1200568Work Days Available Monday - Friday
Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Allied Universal Is Hiring An Lobby Concierge Officer In Louisville
$20 / Hour
Benefits And 401K
Uniforms Provided
Paid Weekly
*Submit A Resume With Your Application*
You Must Pass A TSA Screening
You Must Have A Valid Drivers License
Job Description Summary
The Security / Concierge officer will provide security, concierge and other miscellaneous duties for VIP’s, facility leadership, client, and guests. The Security / Concierge Officer will be responsible for delivering exceptional service and becoming an integral part of shaping the VIP, client, and guest experience.
Responsibilities
Provide immediate greeting and support to VIP’s, client, and guests in the workplace, specifically starting at entrance, arrival to lobby and to/from the aircraft
Ensure complaints, questions, concerns, and suggestions, from client and guests, are adequately addressed and follow-up as needed
Regularly assess the facility security status, including constant monitoring of internal and external security conditions
Re-stocking and general policing (tidying up) of designated and shared workspace, and spaces for VIP’s, client, and guests.
Transport passengers to and from the terminal or to other client facilities
Assist with developing procedural security Reference Binder
Observe and report suspicious activities which may be a threat to the property, client, or visitors.
Monitor building access, site security cameras, and alarm monitoring systems, client Access Control Requests System (card access), intercoms, and serving as a general security presence and visible deterrent to crime or security infractions.
Report abnormal events, malfunctioning security equipment and any other necessary incidents to client’s Security and Safety Department, other vendor partners or departments as outlined in the established process.
Respond to emergencies including medical calls for assistance, bomb threats, elevator entrapments, fire alarms, duress/panic alarms by following established emergency response procedures to include notifying local emergency services and escorting emergency services throughout the facility.
Conduct tours of the facility (vehicle or by foot), parking lots, garages, or other property within scope to identify potential security threats, safety hazards, or facility related issues or to provide a security presence to deter unauthorized entry into the facility.
Prepare incident reports to document events or incidents which may occur during the shift.
Issue and track temporary access cards issued to associates and vendors.
Provide escorts for client associates, vendors, visitors, as needed and requested.
Characteristics and competencies
Communication - Comfortable corresponding and interacting with individuals, at all levels in the organization.
Emotional Intelligence – Exhibit a high degree of sensitivity and empathy, regarding the emotional needs and concerns of associates and guests.
Organized - Detail oriented, confident, self-starter, with exceptional organizational skills
Proactive - Exhibit a “can do” attitude, with the ability to act or respond, with minimal information
Character – Demonstrate a high degree of integrity, accountability, and strong work ethic.
Professional - Project an approachable and personable image, regarding appearance, attitude, demeanor, and business acumen.
Resilient - Ability to work under pressure, while acting in a calm manner
Flexible – recognize operational demands and priorities change, yet always ready and willing to continue support where needed with a positive attitude
Requirements
Education – Minimum high school degree
Valid Driver’s License and clear driving record
Ability to clear TSA background check post hire
Work Requirements – Knowledge of security protocols, operate in a professional office environment. Knowledge of standard office equipment such as computers, phones, photocopiers and competent in standard office, such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
As a Lobby Concierge, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more. The Lobby Concierge will greet employees, visitors, vendors, and represent the company brand to all those who pass through the main lobby of the building. The successful candidate must possess a professional demeanor, the ability to balance a myriad of daily tasks, and display superior communication abilities. In addition, this position involves support for quick and effective response to Employee, security, facilities, and other related service needs.
Responsibilities:
Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
Respond to incidents and critical situations in a calm, problem solving manner
Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
Welcome employees, visitors, and guests to campus
Effectively utilize the Visitor Management System (VMS) to ensure a smooth check-in process
Provides excellent customer service, actively engage with each individual
Minimum Requirements:
Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles
Possess a high school diploma or equivalent, or 5 years of verifiable experience
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. *A valid driver’s license will be required for driving positions only
High school diploma, GED, or 5 years of verifiable experience
Possess and maintain an appropriate state-required security certification (“Guard Card”), or be able to obtain one upon employment
Minimum of one (1) year of experience in a corporate office setting
Work history must include demonstration of:
Ability to interact cordially and communicate with the public
Ability to work effectively under high stress situations
Attention to detail and ability to prioritize and multitask
Contributing positively as part of a team, helping out with various tasks
Perks and Benefits:
Health insurance and 401k plans for full-time positions
Schedules that fit with your personal life goals
Ongoing paid training programs and career growth opportunities
Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Career Path
Allied Universal offers many career paths to support your immediate and future success.
"We do exciting and fulfilling work that protects people and assets, and that feels good"
Rewards
From the time our Professional Security Guards are hired, Generally, excluding some clients and unions, employees are eligible for health and welfare benefits 1st of month following 60 days of employment. For 401(k) eligibility employees are eligible after 6 months of service.”
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