Account Manager – GSOC & Physical Security Services (AI Tech Account)
Overview
Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.
Why Join Allied Universal?
Career Growth: Opportunities to advance within a global leader in security services
Impactful Work: Play a vital role in protecting people, property, and businesses
Supportive Team: Work with caring professionals dedicated to safety and excellence
Overview
We are seeking a proactive and organized Allied Universal Account Manager / GSOC Manager to lead and operationalize day-to-day physical security services for our account. This contracted role will own the management of a 24/7 Global Security Operations Center (GSOC), oversee on-site guard services, and serve as the primary point of contact between Allied Universal and the client's Physical Safety & Security team. The ideal candidate thrives in a dynamic, 24/7 operational environment, can prioritize multiple initiatives, and ensures operational excellence in guard force performance, GSOC monitoring, and security program execution.
Key Responsibilities
• Manage day-to-day operations of the 24/7 GSOC, including monitoring, dispatch, reporting, and escalations to the client and Allied Universal leadership.
• Oversee guard force operations, including scheduling, payroll/timekeeping accuracy, shift coverage, post staffing, uniform/appearance standards, and overall performance.
• Serve as the primary point of contact for the client's Physical Safety & Security team, providing regular updates, performance reporting, and operational recommendations.
• Develop, maintain, and enforce post orders, GSOC standard operating procedures (SOPs), and guard service standards in alignment with client requirements.
• Ensure compliance with contractual KPIs, SLAs, and Allied Universal corporate standards; track and report on key performance metrics.
• Recruit, hire, onboard, train, coach, and retain GSOC operators and security officers assigned to the account, in partnership with Allied Universal branch leadership.
• Operate and maintain GSOC technology platforms, including mass notification, threat monitoring, access control, and visitor management systems used by GSOC personnel.
• Oversee day-to-day use of HELIAUS® for guard tours, post checks, and patrol reporting, ensuring officer accountability and timely reporting to the client.
• Support incident response and documentation, ensuring timely, accurate, and thorough incident reports are delivered to the client.
• Conduct regular site walks, post inspections, and audits to verify guard performance, post order adherence, and overall security posture.
• Manage account financials, including billing accuracy, overtime control, and budget adherence in coordination with Allied Universal branch leadership.
• Partner with the client on continuous improvement initiatives, identifying opportunities to enhance service delivery, efficiency, and risk mitigation.
Qualifications
• Bachelor's degree in Security Management, Criminal Justice, or related field (preferred).
• 4+ years of management-specific experience in contract security or physical security operations.
• Prior GSOC experience required; direct experience managing or supervising a GSOC strongly preferred.
• Demonstrated experience managing guard force operations, including scheduling, performance management, and labor/overtime control.
• Experience with mass communication / threat monitoring systems, Brivo and/or Eagle Eye access control and video systems, and visitor management systems is a plus.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a 24/7 environment.
• Excellent communication and interpersonal skills, with the ability to interface confidently with client stakeholders at all levels.
• Must meet all Allied Universal employment requirements, including applicable state guard licensing.
Benefits:
· Medical, dental, vision, basic life, AD&D, and disability insurance
· Enrollment in our company’s 401(k)plan, subject to eligibility requirements
· Eight paid holidays annually, five sick days, and four personal days
· Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law
Pay:
· $100,000 - $115,000/yr
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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