Global Security Operations Center (GSOC) Operator

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal® is hiring a Global Security Operations Center (GSOC) Operator. The GSOC Operator is responsible for using security best practices to identify, analyze, and support all events and incidents that impact or potentially could impact Open Text operations, facilities, and employees. The GSOC Operator is responsible for monitoring multiple security network systems to coordinate responses to all safety and security incidents. In addition to monitoring security systems, the GSOC Operator is required to properly provide timely and accurate reports/information to Security Management of all life safety events, and guide and assist business clients during emergency and non-emergency events.

Compensation

• Pay: $24-$30/hour
• Location: Alpharetta, GA
• Shifts: Various shifts available, including nights and weekends

The Global Security Operations Center (GSOC) Agent/Specialist position in Alpharetta, GA, offers a role focused on monitoring and responding to security-related incidents across physical and technological systems. This position involves two key levels: Agent and Specialist, with the Agent role designed as a stepping stone towards becoming a Specialist.

Key Responsibilities:

• Agent Duties: Monitor communication channels (email, chat, phone), analyze and escalate technical issues, provide technical support, initiate incident reports, and troubleshoot network/server environments.
• Specialist Duties: Maintain situational awareness, coordinate incidents with security leaders, gather and assess information, initiate incident management, and document actions taken. Monitor surveillance and access control systems, handle physical security threats, and support business units in emergency and non-emergency situations. Provide research support and assist security personnel during incidents.

Requirements:

• Qualifications: Must be 21, eligible to work in the U.S., pass background and drug screenings, and proficient in Google Suite and Windows programs. Strong communication, multitasking, and confidentiality skills are essential.
• Experience: 2 years of experience, preferably in security, operations centers, or dispatch environments. Knowledge of security systems like access control and surveillance is a plus.
• Physical & Travel: Mostly sedentary work with no significant travel required, though there may be occasional overtime or schedule changes.

The role provides a pathway for growth from Agent to Specialist, offering increased responsibility and compensation.

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.