GSOC Coordinator

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal® is hiring a GSOC Coordinator in Boston, Ma. The Global Security Operations Center (GSOC) Coordinator supports global security management and other business function leaders for a high-profile client. This position reports directly to the Account Manager and supervises GSOC Analysts and associated projects. The GSOC Coordinator is expected to perform shift briefings, monitor team health, and ensure training requirements are met. The GSOC Coordinator is the local point of contact on all processes within the GSOC and directly responsible for the execution and improvement of policies, procedures, and processes.

Annual salary starting $70k

Ideal candidate will possess a minimum of 2 years GSOC Managment experience.

RESPONSIBILITIES:

• Serve as communications hub for the Global Security department
• Act as the initial point of contact in the GSOC for any business risk pertaining to the protection of the client’s people, assets, operations, and reputation
• Oversee the operations of the GSOC, ensuring adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) across all aspects of the operation
• Work with the leadership team to prepare for, respond to, and recover from all incidents and crisis events that may impact the client domestically and internationally
• Create and develop programs and processes that scale and balance near-term goals and long-term strategy
• Ensure technical solutions, workflows, and processes for the GSOC continue to be accurate, efficient, and innovative; undertake quality assurance measures and develop and implement solutions to resolve deficiencies
• Communicate and disseminate information to key stakeholders using established communication methods and procedures
• Promote a culture that sustains employee satisfaction and retains a skilled and motivated workforce
• Ensure staffing levels meet operational needs and operators are trained appropriately for their roles; develop and implement department and site-specific training programs to ensure the success of the GSOC operation
• Provides back-up, support, and on-call function as-needed

QUALIFICATIONS:

• Pass any State-required training or other qualifications for licensing
• Bachelor’s degree or higher in Criminal Justice, Security Management, Public Safety, Cybersecurity, or related field of study
• Minimum of three (3) years of intelligence, corporate, military, law enforcement, and/or security experience
• Minimum of three (3) years of working in and leading personnel in a Global Security Operation Center (GSOC), or similar command center environment
• Strong project management skills, with the ability to work in and define ambiguity/gray areas while adhering to tight deadlines in a fast-paced environment
• Demonstrated analytical, critical thinking, and problem-solving skills
• Experience creating training material and conducting training programs
• Ability to work and communicate effectively with all levels of leadership
• Excellent written and oral interpersonal communication skills with a strong ability to lead in a team environment

PREFERRED QUALIFICATIONS:

• Master’s degree in Criminal Justice, Security Management, Public Safety, Cybersecurity, or related field of study
• Five (5) or more years of intelligence, corporate, military, law enforcement, and/or security experience
• Five (5) or more years working in and leading personnel in a Global Security Operation Center (GSOC), or similar command center environment
• One or more of the following security industry certifications
  • Certified Protection Professional (CPP)
  • Physical Security Professional (PSP)
  • Certified Emergency Manager (CEM)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal day
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.