Intelligence Operator

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our diverse, inclusive, and innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

Allied Universal Executive Protection and Intelligence Services is looking for multiple Cambridge and Boston based CCTV, Alarm Monitoring and Dispatch specialist positions for a Security Operations Center in Cambridge, MA. This position is a full-time position with 12-hour shifts available to cover the center 24/7 to include holidays. Rotation will be 4 days on followed by 4 consecutive days off, shifts will be from 7am-7pm and 7pm- 7am. The Level 1 Operator will monitor several screens observing cameras (CCTV) and alarms, monitor access control, gather information, analyze data and provide input on all observations. The Operator must be able to observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams. The Level 1 Operator should be a security professional who has a passion for observation and analysis, problem-solving and advising decision makers. Must be able to maintain a positive attitude and articulate their thoughts, both verbally and written, in a clear, concise and respectable manner during normal day-to-day operations and times of increased frustration and stress.

Duties and responsibilities:

• Entry level position, heavily involved in monitoring video surveillance and analyzing data for deliverables.
• Monitor CCTVs, alarm system and monitor access control for the property.
• Dispatch security response teams when needed.
• Maintain daily logs of activities from security cameras and security teams.
• Communicate verbally and written in clear way during high-stress situations.
• Must be able to produce suspicious/criminal activity and incident reporting products for delivery to higher level supervisors and client leadership.
• Be able to observe and recognize patterns of activity and coordinate appropriate security monitoring and response.
• Make every effort, through observations and documentation, to identify potential threats to the client’s corporate critical infrastructure: people, facilities, assets and brand/reputation.
• Maintain a log of all rotating shifts’ activities including notifications from security partners.
• Understand the operation of all communications and information technology hardware, software and firmware utilized to perform security monitoring functions.

Qualifications and Requirements:

• Ability to sit or stand for long periods of time
• Highly desirable experience in using CCTV and alarm monitoring/access control software in coordination with a communication or security operations center
• Previous Military, Law Enforcement, Government or Private Security is preferred
• Ability to work 12-hour shifts on days, nights, weekends and holidays

Compensation, Benefits & Perks:

$27 per hour
Allied Universal® Executive Protection and Intelligence Services offers industry leading benefits, which are available to all full-time employees:

• Medical/Dental/Vision coverage
• Free employee life insurance
• 401K
• Paid holidays and flexible PTO (Paid Time Off)
• Great company culture and work/life balance

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.