Off-Duty Operations Manager

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our diverse, inclusive, and innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

The Off-Duty Operations Manager is responsible for identifying and meeting the needs of assigned clients through superior customer service, operational support and shared services to ensure the delivery of operationally excellent security services.

Job Description:

• Serve as the key point of client contact to ensure the delivery of high-quality security service at the assigned Accounts
• Effectively lead site management and coordinators, ensuring that all Client and Contract goals and key performance areas are met
• Collectively balancing the critical components of continuous process improvement, client and officer satisfaction and financial objectives
• Ensures all locations are staffed with qualified officers aligned with client requirements and expectations through effective communication
• Ensures scheduling is maintained and validated per procedure and policy resulting in accurate payroll processing and minimal overtime for all locations
• Weekly communication with Sr Director of Operations and local client management addressing all internal and external client concerns, implementing best practices based on trending activity
• Prompt action and follow up on any site related concerns ranging from officer matters up to client expectations and inspecting actionable items after implementation for effectiveness and compliance
• Compliance with all HR policies and procedures regarding recruiting, hiring, performance coaching and terminations
• Interacts with Client Management in a prompt and professional manner; evaluates service quality and initiates any necessary corrective action in a timely manner
• Interfaces with third party client contractors ensuring compliance with all client post orders and expectations
• Create, implement and track Off-Duty Officer training per preset guidelines
• Perform client visits to include facility audits at a regular frequency to be determine based on client and officer needs
• Prepare and coordinate staffing schedules for the site; ensure that scheduling is handled effectively to meet client requirements
• Update and maintain national and local Standard Operating Procedures
• Prepare and present necessary information, training, reports, reviews, KPI’s and audit results at scheduled meetings or as requested by Client
• Participates in Client initiatives and programs, including monthly conference calls with local and regional leadership
• Ensure compliance with all local and state licensing requirements for officers

Education & Qualifications:

• Bachelor’s degree preferred
• 5+ Years Physical Security Experience
• 5,500+ HPW Management Experience Across Various Regions
• 5+ Years in Supervisory/Management Role
• Must pass thorough background check to include MVR check

Skills and Specifications:

• Proficient in MS applications (Outlook, Word, Excel, Power Point, Access & Project)
• Experience with scheduling software preferred
• Strategic thinker to improve process to grow and maintain current business structure
• Organization skills
  • Task oriented
  • Ability to organize workflow
  • Multitasking experience and expertise
• Possess highly effective written and verbal interpersonal communication skills
• Experience leading a team
• Ability to work under stressful conditions
• Experience conducting oral presentations and group meetings
• Ability to direct, motivate, train, coach and discipline staff in a positive manner
• 40% travel required and may exceed at times

Compensation, Benefits & Perks:

Salary starting at $70,000, based on experience.
Allied Universal offers industry leading benefits, which are available to all full-time employees:

• Medical/Dental/Vision coverage
• Free employee life insurance
• 401K
• Bonus eligibility
• Auto Allowance
• Employee assistance programs
• Paid holidays and flexible PTO (Paid Time Off)
• Great company culture and work/life balance

This position often requires hours outside of a normal 40-hour workweek.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.