Collections Specialist

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Allied Universal® is hiring a Collections Specialist. This Collections Specialist will manage 35–40 accounts weekly, resolving payment issues through proactive outreach and detailed account reconciliation. The Collections Specialist is skilled in identifying discrepancies, analyzing payment trends, and collaborating cross-functionally to escalate disputes and improve processes. This role will communicate effectively to maintain customer relationships and regularly share insights with leadership.

RESPONSIBILITIES:

• Contact customers via phone and email, to collect outstanding payments
• Monitor aging reports and follow up on delinquent accounts
• Research and resolve billing discrepancies or customer disputes
• Maintain accurate records of all collection activities in the system
• Collaborate with internal departments to resolve account issues
• Identify and work with leadership to reduce risk daily by status reporting, escalations and reporting of key word indicators
• Prepare and submit regular reports on collection activity and accounts status as requested
• Recommend accounts if necessary
• Ensure compliance with federal, state, and company collection policies and procedures

QUALIFICATIONS (MUST HAVE):

• Must possess one of the following:
• Bachelor's degree in finance, accounting, or a related field
• Associate’s degree in finance, accounting, or a related field with four (4) years of commercial collection or accounts receivable experience
• High School diploma or equivalent with six (6) years of commercial collection or accounts receivable experience
• Minimum of two (2) years of commercial collection or accounts receivable experience
• Excellent organizational and time management skills
• Strong oral and written interpersonal communication skills
• Proficiency in Microsoft Office (especially Excel)
• Ability to maintain sensitive financial information with utmost discretion
• Ability to work independently adapt to change

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Collections experience in a management role
• Experience working in a high-volume, complex billing environment
• Experience with accounting software (e.g., QuickBooks, SAP By Design)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.