Regional Manager – Retail

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal® is hiring a Retail Regional Manager. A Retail Regional Manager collaborates with the Vice President of Retail to manage a portfolio of shopping centers across a designated territory. As a leader, you will oversee security operations, provide world-class service to clients, and drive profitable business growth within various retail markets.

RESPONSIBILITIES:

Team Leadership & Client Relations:

• Lead Account Managers and security teams, collaborating with mall management to ensure a safe environment.
• Supervise, motivate, and train on-site management teams.
• Travel up to 70% to client sites and industry events to strengthen relationships and address critical issues.

Operational Oversight:

• Serve as the primary contact for on-site Security Directors on performance, operations, emergency response, and department needs.
• Provide 24/7 critical incident communications to clients and Allied Universal leadership.
• Coordinate the execution of security programs based on client expectations, including threat management, incident reporting, and law enforcement collaboration.

Risk Management & Compliance:

• Conduct ongoing risk analysis and make recommendations to reduce vulnerabilities.
• Manage Fire & Life Safety programs across locations and oversee Active Shooter& Emergency Response exercises.
• Ensure compliance with all relevant federal, state, and local regulations, as well as SAFETY Act Certification standards, through regular inspections, audits, and action plans.

Financial Management:

• Manage the P&L and drive financial performance through budget allocation, revenue growth, profitability, and maintaining cost controls to achieve all financial targets
• Partner and review Accounts Receivable balances with Account Management to uphold sound financial practices, including billing, resolving unpaid invoices, and payroll accuracy.

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
  • Bachelor's degree in criminal justice, business or a related field with five (3) years of management experience in a high-volume workforce environment or service industry
  • Associate’s degree in Criminal Justice, Business or a related field with seven (5) years of management experience in a high-volume workforce environment or service industry
  • High School diploma with ten (7) years of management experience in a high-volume workforce environment or service industry
• Current driver’s license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of two (2) years of experience, driving operational and financial metrics while demonstrating strong financial acumen
• Minimum of (2) years of experience in successfully building and developing teams in a mall security environment
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to collaborate across multiple business units and regions to creatively support client's growth and satisfaction
• Results-oriented problem-solving skills that meet client and employee needs while running a profitable business
• Proficiency in web-based applications and computer systems, including Microsoft Office and Business Intelligence (BI) tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Law enforcement, military, mall security, and/or contract or proprietary security services experience
• Experience managing a dispersed workforce in a multi-location operation
• ASIS Board Certified Protection Professional (CPP)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal day
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.