Security Operations Center Operator

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

• The Position is for a Full Time Afternoon Global Security Dispatch Operator at our Global Security Operations Center in Dearborn, MI. The position starts at $18.04/Hr.
• The Schedule is Tue.-Sat., 3P-11P.
• Call Center/Dispatch experience preferred.
• We offer attractive payment options! DailyPay, WeeklyPay!

• Overview of Position:

  Allied Universal is currently seeking motivated and qualified candidates to join our Global Security Operation Center (GSOC) team as a GSOC Operator. The GSOC is a 24 hours per day, 7 days per week operation. The SOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees. This position is responsible for using skills to communicate information surrounding those incidents to leadership as appropriate. The GSOC Operator will monitor cameras and alarms, dispatch associated calls via telephone and radio. As well, as operate access control and life safety technology, and provide general assistance to both employees and guests. The GSOC operator supports client sites as they prepare for, respond to, and recover from both crisis and non-crisis incidents.

  Duties and Responsibilities:

  • Monitor multiple Security Alarms Systems in order to identify potential risks to company offices and assets
  • Track and dispatch resources as needed – alarms, safety issues, facility issues, etc.
  • Assist with access control into the garages and dispatch Security staff for escorts
  • Conduct research and analyze incidents that could potentially pose a risk to company assets
  • Assess situations and their potential impact on business and the safety of the employees
  • Prepare detailed Incident Reports (IRs) for review and further investigation
  • Manage GSOC and Emergency Hotline (phone line)
  • Efficiently monitoring all GSOC equipment and tools (access control, phone line, life safety systems, video management systems, badging systems, etc.)
  • Prepare incident notifications that include all pertinent information for each stakeholder

  Qualifications:

  • Ability to handle multiple incoming priority items and efficiently handle high-stress, fast-pace incidents
  • Analytical, multi-tasking, and problem solving skills
  • Ability to clearly communicate via email, phone, radio, and messaging systems
  • Capable of investigating and tracking of incidences real-time, while being able to communicate updates to Security & Safety Management
  • Comfortable using a computer – i.e. Microsoft Office tools, use of Windows operating system, and learning new computer software (client proprietary systems)
  • Professional demeanor, along with excellent customer service skills
  • Clear understanding of FEMA’s Incident command system (IC-100 certification as a minimum)
  • Must be knowledgeable of all client and company SOC policies and procedures
  • Experience with Ccure 9000, DvTel, D3, or Genetec (is a plus)
  • Typing speed of 30wpm or more (is a plus)

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Be at least 18 years of age.
• Possess a high school diploma or equivalent, or 5 years verifiable experience
• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner
• As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws
• Display exceptional customer service and communication skills

• Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.