Security Client Manager

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Salaried Leadership Role with a Growing Company!

Starting Salary Up To $65,000 / Year + Benefits (Based on Experience)

AUS is the World's Leading Global Security Company - Plenty of Room for Career Advancement!

Allied Universal is currently seeking a Client Billed Manager to lead a business segment in a designated region. The primary role of the Client Billed Manager is to enhance client experiences, build long term meaningful client relationships and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high-quality, professional, competent and committed service and an outstanding client and employee experience. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

RESPONSIBILITIES:
• Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable results
• Focus on hiring, development, and retention of appropriate security officers
• Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retention
• Assist in coordinating the day-to-day team effort of assigned personnel to ensure that services are delivered in a quality and cost effective manner.
• Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime
• Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.
• Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotability
• Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
• Enforce Allied policies as outlined by the handbooks and executive memos.
• Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvement
• Maintain confidentiality of all information and data
• Keep records and prepare accurate and timely reports both manually and through automated methods
• Maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardiness
• Perform other related duties and responsibilities as assigned or required
• Actively participate in community and business related organizations

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Be at least 18 years of age with high school diploma or equivalent
• Four year degree in Criminal Justice, Business Administration or related field
  
• Previous Contract Security, facilities management, military or law enforcement experience
  
• At least 2 years of business management/operations/supervisory experience
  
• Ability to develop and grow customer relationships
  
• Experience in hiring, developing, motivating and retaining quality staff
  
• Outstanding interpersonal and communications skills required
  
• Ability to work in a team-oriented management environment with the ability to work independently
  
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
  
• Previous payroll, billing and scheduling experience preferred
  
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude
  
• Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results
  
• As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.

• Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.