Service Manager - Telecom

Adesta(TM), an Allied Universal® company, specializes in the design and implementation of modern communications networks and infrastructure for public and private customers. Working in a fast-paced dynamic environment, join a team that creates meaningful and measurable solutions based on customers’ project goals and budgets. Adesta not only offers engineering, technical, and management expertise of an established systems integrator, we also back our expertise with dependable maintenance support and training. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Adesta, an Allied Universal® Company, is hiring a Service Manager - Telecom. The Service Manager is responsible for providing leadership and direction to assigned staff and implementing action plans to their team. The Service Manager manages the overall execution and performance of their staff and ensures regional goals and objectives are met. Goals and objectives are aligned with the overall regional goals in terms of supervising employees to ensure the following: schedules are maintained, task orders proceed according to plan, contract execution, schedules and cost estimates adherence, data collection and entry, invoicing preparation, and other related tasks are completed in a timely and efficient manner and project cost tracking. The Service Manager will work in accordance with the organization’s office policies and procedures, keeping in mind the overall core values of Adesta, an Allied Universal Company.

Pay Range: $60,000/yr-$85,000/yr

RESPONSIBILITIES:

• Supervise the activities and performance of all Data Coordinators and retention for work; provide technical support, expertise, leadership, and accountability for staff in assigned geographic area or location
• Plan, organize, manage, schedule, and control all daily activities of assigned staff
• Support the Regional Manager in maintaining an effective organization committed to customer and employee satisfaction and profitable growth
• Establish goals and development plans for all direct reports; evaluate employee performance; and work with the Regional Manager on salary management
• Review field staff data and time entries; report corrections and errors to the proper internal manager as needed
• Communicate management directives to staff and ensure compliance (time reporting, field documentation daily reports, etc.)
• Coordinate and liaise with all departments on related departmental activities
• Works with construction team, engineering, and third-party groups task order closeouts
• Follows up on customer satisfaction issues and drives resolution
• Engage company resources to resolve customer issues within contract scope and recognize issues outside of contract scope for proper escalation
• Firstline support and guidance for newer and all technical staff
• Responsible for maintaining effective customer communications and ensuring contractual obligations are fulfilled while quickly resolving customer complaints concerning issues, thereby minimizing customer concerns and enhancing customer relations
• Ensure that fair and effective performance measures are assigned and that employees are motivated to achieve and / or exceed their assigned goals and objectives utilizing sound management tools and practices

QUALIFICATIONS:

• A high school diploma or equivalent is required
• Must possess a current state-issued driver’s license
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• A minimum of five (5) years of data entry and/or management experience
• Prior work experience demonstrating an understanding of contract requirements for invoicing, data entry, and time sheet reviews
• Strong financial skills
• Proficient with MS Office Suite (Teams, Excel, Outlook, PowerPoint, Project, SharePoint, and Word)
• Ability to establish and maintain effective working relationships with both internal and external customers
• Able to manage multiple tasks while meeting strict deadlines
• Detail-oriented and organized
• Strong planning and reporting skills
• Possess excellent oral and written communication and follow-up skills
• Strong analytical and decision-making abilities
• Self-motivated with the ability to motivate and influence others
• Ability to manipulate, navigate and utilize electronic web-based service tools to manage all facets of service delivery/productivity/efficiency

PREFERRED QUALIFICATIONS:

• Experience in SAP
• Associate’s degree in data science or Business Administration
• Two or more years of data entry supervisory experience
• Three or more years of data entry experience

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.