Alarm Account Administrator

Embark on a trailblazing career in Security Technology with Allied Universal® Technology Services, a global leader in security technology that’s transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology. As a valued team member, you’ll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. We offer a wide spectrum of job opportunities for both stability and growth across various roles, including service and installation technicians, engineers, and project managers. At Allied Universal®, we don’t just embrace change; we drive it, creating a culture where diversity fosters innovation and forges caring connections. Join us and help set new benchmarks in the security industry while advancing your career. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

Allied Universal® is hiring a MaRC Accounts Administrator. The MaRC Accounts Administrator is responsible for providing support to Manager of Monitoring and Response Center (MaRC). The Accounts Administrator has an elevated level of interaction across the organization and must demonstrate the ability to work cross-functionally and with confidential information. The primary function of this role is to provide executive-level customer satisfaction. This is a full time in office role.

RESPONSIBILITIES:

• Coordinate all services calls and emails from the clients regarding escalated situations involving the Allied Universal Monitoring and Response Center (MaRC)
• Provide a comprehensive security assessment when deemed necessary to enhance or modify any security protocols or camera analytics
• Interact with customers directly, ensuring security expectations are met daily/weekly
• Camera analytics and protocol setup for video and intrusion accounts
• Forensic retrieval of video and audio recording request sent to the AUS MaRC
• Account data entry, client-focused, ensuring data is being entered and maintained accurately
• Issue and manage service tickets and work orders
• Implement problem-resolution with customers while coordinating and monitoring progress
• Work closely with multiple departments such as service, data entry, and monitoring center
• Provide off-site support and troubleshooting of CCTV security systems, as needed
• Investigate and professionally resolve inquiries and complaints that require administrative level intervention
• Assist with other special projects as requested by Manager and or Senior Supervisor
• Assist with new site development, involving forms, maps, virtual patrol routes, contact information, and vulnerabilities
• Complete detailed Executive Investigative Summary Reports
• Maintain strong working knowledge of current company policies and procedures, recommend improvements as needed
• Compile and review daily/weekly reports to guarantee standards for quality and productivity are maintained

QUALIFICATIONS:

• High school diploma or equivalent (e.g., GED)
• A minimum of two (2) years of related experience previously serving in an administrative/support capacity
• Fluent in English to an extremely high standard and possess effective communication skills, as liaison with clients and colleagues is a large focus within the job
• Exceptional organizational skills, attention to detail and ability to multi-task in a fast-paced environment
• Demonstrated ability to take initiative, successfully prioritizing multiple competing assignments and effectively manage deadlines
• Exceptional organization skills; ability to keep executive on track with required information available
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology including mail merges, PowerPoint Outlook, and internet applications
• Professional, articulate, and able to use good independent judgment and discretion
• Proven ability to maintain correspondence, discussions, and materials in strictest confidence
• Outstanding oral and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a collaborator
• Ability to grow positive relationships with clients and colleagues at all organizational levels

PREFERRED QUALIFICATIONS:

• Previous experience troubleshooting CCTV security systems

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.