Alarm Account Coordinator

Embark on a trailblazing career in Security Technology with Allied Universal® Technology Services, a global leader in security technology that’s transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology. As a valued team member, you’ll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. We offer a wide spectrum of job opportunities for both stability and growth across various roles, including service and installation technicians, engineers, and project managers. At Allied Universal®, we don’t just embrace change; we drive it, creating a culture where diversity fosters innovation and forges caring connections. Join us and help set new benchmarks in the security industry while advancing your career. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

Allied Universal Technology Services ® is seeking a MaRC Accounts Administrator to join our team. This position is key to providing high-level support to the Monitoring and Response Center (MaRC) and ensuring exceptional service to our customers. The Account Administrator works cross-functionally across the organization, handling sensitive information and playing a vital role in delivering executive-level customer satisfaction. This is a full time, in office role.

Schedule:

• Monday - Friday 12:00pm - 8:00 pm

Pay: $19.00 hourly

RESPONSIBILITIES:

• Coordinate and partner with the Allied Universal Service Desk to address client inquiries related to escalated situations involving the Monitoring and Response Center (MaRC)
• Engage directly with customers to ensure their security expectations are consistently met
• Set up and manage camera analytics and protocols for video and intrusion accounts
• Perform accurate and detail-oriented account data entry, maintaining client-focused records
• Manage and issue service tickets and work orders to support client needs
• Identify and implement solutions to customer issues, while tracking, recording, and coordinating progress
• Collaborate with various teams, including service, data entry, and the MaRC, to ensure seamless operations and a high level of customer service
• Assist with new site development, including forms, maps, virtual patrol routes, contact information setup, and vulnerability assessments.
• Maintain strong working knowledge of current company policies and procedures, recommend improvements as needed

QUALIFICATIONS:

• High school diploma or equivalent (e.g., GED)
• Minimum of one (1) year of experience in security, technology services, data entry, or emergency dispatch.
• Minimum of one (1) year of experience in an administrative or support role.
• Proven ability to handle multiple competing priorities with strong organizational skills.
• Proficiency in Microsoft Excel, Teams, Outlook, and Word.

PREFERRED QUALIFICATIONS:

• Minimum of one year of experience working in a ticketing system to answer client inqueries
• Minimum of one year of experience using Bold intrusion and fire alarm systems
• Minimum of one year of experience using Honeywell, Bosch, DMP, or Teleguard alarm systems

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.