Implementation Analyst - Service Delivery

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!

Deposita, an Allied Universal® Company, is hiring a Service Delivery Implementation Analyst. The Implementation Analyst is responsible for oversight of the process to for existing customers adding locations, moving locations, terminating locations, and replacing devices damaged through acts of God or man that increases the customer experience while mitigating risk to the organization. This role will develop, influence and nurture trust-based relationships with customers as well as business unit and functional leaders.

RESPONSIBILITIES:

• Determine and understand specific customer expectations; effectively communicate expectations to team members and stakeholders in a timely and clear fashion; provide direction to team members; edit the work of others and provide guidance where improvement is needed
• Effectively manage the SmartSheet Tool and the process for Adds, Moves, Terminations and losses while performing analysis on the data to develop and implement process solutions that mitigate risk and increase profitability and customer satisfaction
• Work closely with client and other vendors to ensure consistent and coordinated service delivery at all responsible locations
• Design quality assurance/internal audit processes in order to identify and resolve issues; liaise with key business stakeholders to make recommendations for needed change, proactively manage those changes, identify potential crises, and devise contingency plans
• Coordinate the day-to-day administration and specialized reporting functions to ensure quality customer relations Determine and understand specific customer expectations; effectively communicate expectations to team members and stakeholders in a timely and clear fashion
• Own and drive identification, transparency, escalation, and resolution of risks and issues to closure through independent critical thinking and decision-making

QUALIFICATIONS:

• High School diploma of equivalent (e.g., GED)
• Minimum of three (3) years of quality assurance, compliance, or related experience in a customer facing role
• Excellent skills in mathematics, reading comprehension, oral and written communications
• Effective oral and written communication skills; write informatively, clearly, and accurately
• Planning and organizing; attending to details
• Proficiency with Microsoft Office applications
• Proficiency with Smartsheet
• Problem solving; mediate conflict with tact, diplomacy; negotiate
• Encourage effective teamwork
• Active listening
• Assess and evaluate situations effectively

PREFERRED QUALIFICATIONS:

• Working knowledge of Finance-related processes in ERP environment, PeopleSoft, WinTeam
• Previous experience in an “Order to Cash” financial process environment
• Previous experience in a “Procure to Pay” financial process environment
• Intermediate skill level in Microsoft Office; Excel in particular.
• Experience working with internal and external clients

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.