Senior Director - Client Services

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!

Deposita(TM), an Allied Universal® Company, is hiring a Senior Director - Client Services. The Senior Director - Client Services is responsible for the overall service delivery and customer relationship management of a high-profile Deposita customer account. This position acts as the lead point of contact for the customer, it ensures that contract requirements are met, and that customer’s expectations are exceeded. Additional responsibilities include managing the delivery of retail analytical services to reduce loss, improving cash management processes, ensuring service levels are maintained, and identifying ways of enhancing and expanding the services supplied by utilizing additional support functions within the company as it relates to the customer.

RESPONSIBILITIES:

• Liaise and build deep professional relationships with client representatives
• Ensure service requirements are delivered to client by ensuring robust processes and infrastructure is in place
• Play a significant role in long-term planning, including initiatives geared toward growing operational excellence for our client
• Create and support enhanced management reporting, information flow, business process and organizational planning for our client
• Support local teams and third parties to achieve client and Deposita expectations
• Ensuring regular updates and initiatives are communicated internally as well as externally
• Understand and maintain working knowledge of competition, industry practices and general business rules that affect Deposita’s relationship and operations within our client
• Determine the necessary amount of customer interaction and communication to ensure to exceed customer expectations and the expectations of Deposita
• Negotiate, develop, and implement an approval and escalation process with our client, for special non-standard service requests
• Develop, implement, and maintain a contract compliance program to ensure that all operations are in compliance with contract specifications for our client
• Analyze and propose additional services or enhancements for addressing unmet client needs
• Determine training and compliance procedures methods on issues that have a potentially substantial impact on the delivery of services, contract compliance, and personnel suitability for the client account
• Provide transition services to Senior Vice President of Operations and other support as requested

QUALIFICATIONS:

• Bachelor’s degree in Business, Marketing, Accounting, or related studies
• Minimum of seven (7) years of experience in a leadership role involving the delivery of B2B services to large multi-location customers
• Successful account management experience with large business accounts
• Prior work experience in the cash solutions marketplace
• Work history to include demonstration of:
  • Strong customer service skills
  • Excellent written and verbal communication skills
  • Detailed logistical and analytical skills
  • Demonstrated understanding of business processes and their purpose
  • Excellent organizational and prioritization skills
• Effective oral and written communication skills
• Planning and organizing
• Proficiency with Microsoft Office Applications
• Problem solving
• Active listening
• Encourage effective teamwork
• Assess and evaluate situations effectively
• Identify critical issues quickly and accurately
• Compile, sort, and interpret data
• Research, investigate, compile information
• Mediate conflict with tact, diplomacy
• Write informatively, clearly, and accurately
• Coaching, mentoring, motivating
• Strategic Orientation
• Team Leadership
• Setting and achieving goals
• Teamwork
• Attention to detail

PREFERRED QUALIFICATIONS:

• Master’s degree in Business Administration, Marketing, or a related field
• Retail B2B account customer service experience
• Prior Cash transit or Cash management experience

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.