Service Manager

Embark on a trailblazing career in Security Technology with Allied Universal® Technology Services, a global leader in security technology that’s transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology. As a valued team member, you’ll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. We offer a wide spectrum of job opportunities for both stability and growth across various roles, including service and installation technicians, engineers, and project managers. At Allied Universal®, we don’t just embrace change; we drive it, creating a culture where diversity fosters innovation and forges caring connections. Join us and help set new benchmarks in the security industry while advancing your career. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

Allied Universal Technology Services® is hiring a Regional Service Manager. The Service Manager is responsible for providing leadership and direction to assigned regional service technicians and staff, as well as implementing action plans. As a leader, you will drive the execution and performance of the team and ensure branch, region and national goals and objectives are met.

RESPONSIBILITIES:

• Foster collaboration and maintain strong interdepartmental relationships between installation, service, and sales teams
• Supervise all service engagements, retention efforts, and technician performance in assigned areas
• Plan, organize, schedule, and manage daily service activities
• Assist the Service Director with hiring, training, retention, and staff development
• Support building an effective service organization focused on customer satisfaction and growth
• Set goals, evaluate performance, and assist in salary management for direct reports
• Manage field staff performance and escalate issues as needed
• Communicate directives and ensure compliance with policies and safety standards
• Coordinate service activities with other departments and oversee Install-to-Service turnovers
• Develop schedules to meet contract requirements and ensure SLA compliance
• Address customer satisfaction issues and resolve escalated concerns
• Promote MAC and new service contracts
• Provide technical guidance and support to staff
• Maintain effective customer communication and resolve complaints promptly
• Establish fair performance metrics to motivate and achieve objectives

QUALIFICATIONS (MUST HAVE):

• Must possess one or more of the following:
  • Bachelor's degree in Business, Management, or a related field with three (3) years of management experience in electronic security, service or related industry
  • Associate’s degree in Business, Management, or a related field with five (5) years of management experience in electronic security, service or related industry
  • High School diploma with seven (7) years of management experience in electronic security, service or related industry
• Minimum of three (3) years of experience in all or one of the following: Project Management, Client Management, Engineering, or as a Senior Field Technician (techniques & tools) position
• Expected travel up to 50% in a designated region
• Technical acumen, analytical and decision-making skills
• Self-motivated with the ability to motivate and influence others
• Possess the ability to remotely troubleshoot technical electronic and software-based issues
• Proficient with MS Office Suite (Teams, Excel, Outlook, PowerPoint, Project, SharePoint, and Word)
• Current driver’s license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, managing technicians, etc.)
• Ability to establish and maintain effective working relationships with both internal and external customers

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Ability to manipulate, navigate and utilize electronic web-based service tools to manage all facets of service delivery, productivity and efficiency
• Electronic security industry and manufacturer certifications

Benefits:

• Company Vehicle + bonus
• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.