Strategic IT Engineering Manager

Embark on a trailblazing career in Security Technology with Allied Universal® Technology Services, a global leader in security technology that’s transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology. As a valued team member, you’ll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. We offer a wide spectrum of job opportunities for both stability and growth across various roles, including service and installation technicians, engineers, and project managers. At Allied Universal®, we don’t just embrace change; we drive it, creating a culture where diversity fosters innovation and forges caring connections. Join us and help set new benchmarks in the security industry while advancing your career. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

Allied Universal® Technology Services, an Allied Universal® Company, is hiring a Strategic IT Engineering Manager. The Strategic IT Engineering Manager will lead the design, implementation, and oversight of IT projects for physical security systems. They will ensure compliance with company policies, standards, and goals while managing permitting, construction, and final acceptance. This role requires expertise in engineering and project management to deliver secure, efficient, and high-quality solutions.

RESPONSIBILITIES:

Leadership and Team Management

• Provide expert guidance and mentorship to a team specializing in operating systems, networking, and security solutions
• Effectively manage project deliverables while fostering a supportive environment for team growth and success
• Promote a collaborative atmosphere within the team and across departments to achieve shared objectives
• Encourage and support the ongoing professional development of team members through coaching and training opportunities

Technical Expertise and Project Delivery

• Plan, manage, and deliver technology platform in support of overall customer projects, ensuring timely completion and adherence to quality standards
• Evaluate technical requirements and design or refine the technology platform to meet customer needs
• Execute technology platform implementations and meticulously document configurations for future reference
• Develop clear and concise installation and configuration guides to support customer deployments
• Resolve complex technical issues or guide others in troubleshooting hardware and software systems
• Collaborate with the installation team to ensure smooth and successful customer deployments

Communication and Client Focus

• Maintain open and proactive communication channels with both the team and customers
• Clearly set and manage expectations to ensure alignment and customer satisfaction
• Demonstrate a commitment to meeting the needs of both the organization and its customers

QUALIFICATIONS (Must Have):

• Must possess one or more of the following:
  • Bachelor’s degree in information systems, computer information technology, engineering, computer science or related major with a minimum of three (3) years of IT experience
  • Associate’s degree in information systems, computer information technology, engineering, computer science or related major with a minimum of five (5) years of IT experience
  • High school or equivalent with a minimum of seven (7) years of IT experience
• Current driver’s license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of three (3) years of relevant experience in IT engineering or IT project management position
• Ability to lead and motivate a small team of technical professionals
• In-depth knowledge of Windows Server operating systems, including installation, configuration, administration, and troubleshooting
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, routing, switching, firewalls) and experience with network configuration and troubleshooting in a Windows environment
• Familiarity with security best practices, common threats, and mitigation techniques. Experience with security hardening of Windows systems and basic incident response
• Ability to automate tasks and manage Windows systems using PowerShell scripting
• Experience with monitoring tools like PRTG to monitor the health and performance of physical security systems
• Familiarity with network inventory tools like Total Network Inventory to track and manage hardware and software assets
• Strong analytical and problem-solving skills to diagnose and resolve complex technical issues
• Ability to create clear and concise technical documentation, including installation guides, configuration documents, and troubleshooting procedures
• Experience with managing IT projects, including planning, execution, and monitoring
• Exceptional interpersonal and communication (both oral and written) skills to document and report important information with all levels of the organization

PREFERRED QUALIFICATIONS (Nice to Have):

• Windows Server operative systems such as Active Directory, Group Policy, networking, and security features
• Comp TIA, A+, Network+, Security+ or similar certifications
• Experience with Microsoft Certified group

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.