Corporate Badge Analyst

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Location: Louisville KY

Starting Pay: $20.60 / Hour + Benefits + 401K

We Offer Advancement Opportunities!

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Job Description Summary:

The Welcome Desk /Building Concierge/Badging Analyst is primarily responsible for assisting associates, contingent workers, and guests with navigating the workplace environment, to ensure full compliance with all safety guidelines and badging protocols and will be responsible for delivering exceptional service and becoming an integral part of shaping the Associate and guest experience.

Job Description:

• Greets and directs all associates and guests with enthusiasm, professionalism, and courtesy
• Provides very positive and professional first impression to associates and guests
• Partners with EABS Works Team
• Access and in-depth knowledge of the Lenel badging system and all badging processes:

o Associate (new hire)

o Associate (temp)

o Visitor

o Vendor

• Is Knowledgeable on the health screening kiosks operation and can escalate issues appropriately
• Ensures that all complaints, questions, concerns, and suggestions, from associates or guests, are addressed and conducts a follow-up, if needed
• Cultivates relationships with associates, to better understand their requirements and improve EABS’ ability to address them

Responsibilities:

• Provide high touch support to associates in the workplace, specifically in lobbies and other high traffic areas. This includes, providing associates with tools, support and information about the building
• Support return to office efforts, including safety guidelines, best practices, and standards for associates and cross-functional service teams.
• Regularly assess space readiness; ensuring lobby areas are welcoming, safe and ready for occupancy
• Ensure complaints, questions, concerns, and suggestions, from associates and guests, are adequately addressed
• Manage ACR requests
• Create and assign badge access levels
• Create and disseminate badge audits, reports, and metrics
• Perform service troubleshooting and basic vendor coordination for service calls
• Handle invoicing, alarm permits, false alarm audits
• Manage response plans
• Manage intrusion alarm system code requests

Characteristics and competencies:

• Communication - Comfortable corresponding and interacting with individuals, at all levels in the organization.
• Emotional Intelligence – Exhibit a high degree of sensitivity and empathy, regarding the emotional needs and concerns of associates and guests.
• Organized - Detail oriented, confident, self-starter, with exceptional organizational skills
• Proactive - Exhibit a “can do” attitude, with the ability to act or respond, with minimal information
• Character – Demonstrate a high degree of integrity, accountability, and strong work ethic.
• Professional - Project an approachable and personable image, regarding appearance, attitude, demeanor, and business acumen.
• Resilient - Ability to work under pressure, while acting in a calm manner
• Flexible – recognize operational demands and priorities change, yet always ready and willing to continue support where needed with a positive attitude

Requirements:

• Education – Minimum high school degree
• Work Requirements - Operate in a professional office environment. Knowledge of standard office equipment such as computers, phones, photocopiers and competent in standard office, such as Microsoft Office Suite (Service-Now, Word, Excel, PowerPoint, and Outlook), experience with access control systems including Lenel a plus, ability to learn and understand new technologies

• Be at least 18 years of age.
• Possess a high school diploma or equivalent, or 5 years verifiable experience
• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner
• As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws
• Display exceptional customer service and communication skills
• Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.

• Be at least 18 years of age.
• Possess a high school diploma or equivalent, or 5 years verifiable experience
• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner
• As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws
• Display exceptional customer service and communication skills
• Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Be at least 18 years of age with high school diploma or equivalent
• Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner
• As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws
• Display exceptional customer service and communication skills

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.