Global Security Operations Center Operator Supervisor

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal® is hiring a Global Security Operations Center Operator. Global Security Operations Center (GSOC) Operators are responsible for Physical Security, Life Safety, Alarm Monitoring, Global Threat Management, Video Monitoring and Incident Management for client data centers and global offices. In addition to routine physical security and life safety tasks such as foot patrols, evacuations, and ID checks, the GSOC Operator will monitor multiple computer screens and implement a variety of tools ranging from access control and alarm monitoring systems to business intelligence sources, open-source media, and other in-house security tools. The Operator is required to detect, analyze, and alert on incidents which may impact the client’s people, products, property, or brand image.

Full Time: Monday-Friday 2:00 p.m. - 10:00 p.m.

Hourly Pay Rate: $28.00

Must have 3+ Years of Supervisor Experience

RESPONSIBILITIES:

• Monitor and investigate access control and CCTV system alarms and respond appropriately
• Implement site specific policies and procedures for safety, security, and emergency response, including after action reporting
• Respond to calls for security assistance from employees worldwide
• Serve as a communication hub for client’s employees
• Detect, analyze, and respond to incidents in a calm and orderly manner
• Monitor employee travel security through open-source media and paid monitoring services; as needed, alert employees or management to incidents that may impact travelers
• Monitor and assess local and global security events and communicate impact to client
• Monitor social media via open source and paid subscriptions for potential risks to client sites
• Provide support and participate in crisis mitigation and after-action reporting.
• Sending emergency mass notifications to employees in the event of a crisis, using a mass communication system
• Monitor functionality of all global security hardware, platforms and applications and alert system administrators of system interruptions

QUALIFICATIONS:

• High School diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of six (6) months of Data Center security and/or Security Operations Center experience
• Experience in Access Control Systems to include access badge modification. (i.e., issuing badges, changing access levels, enrolling and encoding biometrics, PINs and creating proper system notes)
• Experience in operating CCTV and the use of PTZ, IR and stationary camera systems
• Experience in Cisco Emergency Responder (CER) Emergency Call Alert systems
• Experience in using and operating handheld radio systems
• Excellent analytical and problem-solving skills
• Ability to assess risks in ambiguous and complex situations
• Excellent communication skills (oral and written) with ability to influence without authority
• Proficiency in Microsoft Office Suite. (i.e., Outlook, Excel, Word, PowerPoint)

PREFERRED QUALIFICATIONS:

• College degree in Criminal Justice, Intelligence, or related field of study

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.