Protective Services Manager

Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our diverse, inclusive, and innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

Our risk and consulting group, under Allied Universal® Enhanced Protection Services is hiring a Protective Services Manager. The Protective Services Manager is responsible for ensuring smooth operation of services and processes for clients located in New York City and North America. The Protective Services Manager will have direct communication and interaction with the client in regard to all services and employees on the team. The Manager will report to the client office and manage a team of Exeutive Protection operatives.

RESPONSIBILITIES:

• Quality control of all services associated with the account
• Constant innovation to improve all aspects of service delivery to stakeholders
• Management and supervision of all staff and teams servicing the principal and/or client
• Operations strategy, procedural development, supervision, and enforcement
• Security operations management supervision and deployment
• Coordination of priority intelligence requirements to influence and support field operations
• Ensure agent and team training requirements are met, to include identification of new training needs and opportunities.
• Record keeping, data management and reporting
• Development and delivery of Quarterly Business Reviews (QBR)
• Development of job descriptions, coordination with recruiting, interviewing, and onboarding
• Employee performance evaluation, documentation, corrective action plans and as necessary, terminations
• Billing and invoice supervision
• Forecasting and budget management
• Timecard, expense, and allocation management

QUALIFICATIONS:

• Bachelor’s Degree in criminal justice, security management, or a related field
• Cardiopulmonary resuscitation (CPR) Certification
• Valid driver's license if driving a company or customer-owned vehicle
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of seven (7) years of full-time executive protection experience in a dynamic program (embedded program experience preferred)
• Relevant security and/or close protection management experience to include government, law enforcement, military and/or private security
• Deep understanding of protection operations including residential security and executive security driving
• Flexibility for short notice travel requests, domestic and international
• Excellent communications skills, both oral and written
• Demonstrate proficiency with conflict resolution techniques
• Ability to collaborate with other departments to fulfill business needs
• Ability to evaluate program effectiveness and ensure operation efficiency and quality control

BENEFITS:

Salary range is $85,000 and up, depending on experience.

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.