Global Security Operations Center (GSOC) Operator
Newport News, Virginia
Global Security Operations Center (GSOC) Operator
Newport News, Virginia Position: Type Full Time Shift Type: Afternoon, Evening, Morning, Overnight Req ID: 2024-1291463 Work Days Available: Friday, Monday, Saturday, Sunday, Thursday, Tuesday, Wednesday Date posted: 10/22/2024Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Great Benefits
Paid Weekly
$19 / Hour
Allied Universal® is hiring a Global Security Operations Center (GSOC) Operator. The GSOC Operator is responsible for using security best practices to identify, analyze, and support all events and incidents that impact or potentially could impact Open Text operations, facilities, and employees. The GSOC Operator is responsible for monitoring multiple security network systems to coordinate responses to all safety and security incidents. In addition to monitoring security systems, the GSOC Operator is required to properly provide timely and accurate reports/information to Security Management of all life safety events, and guide and assist business clients during emergency and non-emergency events.
RESPONSIBILITIES:
- Primary Responsibilities:
- Alarm Monitoring: Operators monitor all physical security equipment on a global basis to ensure the physical security of all employees, contingents, and office spaces
- Access Management: Operators manage day to day access to all company facilities, ensuring compliance with customer, auditorial, and company policy
- CCTV System: Operators manage the companies CCTV system and process video footage request
- Provide access management to all company facilities
- Conduct alarm monitoring for Open Text facilities
- Manage all video footage requests in accordance with company policy
- Manage all access report requests in accordance with company policy
- Notify the appropriate personnel in an emergency
- Notify, direct, and assist emergency personnel in the event of an emergency
- Liaison between clients, other departments, and company leadership during an emergency
- Directing visitors to the appropriate areas
- Monitor and control removal of company and personal property
- Report all building utility/ service issues as observed and instructed to facilities
- Manage the day-to-day requirements for the Companies Anti-tailgating program
- Evaluate and recommend improved procedural safety/security protocols or processes
- Display exceptional customer service and communication skills
- Respond to incidents and critical situations in a calm, problem solving manner
- Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site
- Work flexible schedules, including some nights
QUALIFICATIONS:
- High school diploma or equivalent
- Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
- Work experience must include of the following:
- Demonstrated analytic and critical thinking skills and ability to expertly prepare reports
- Ability to use logic and reasoning to reach conclusions and approaches to problems
- Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
- Possession of highly proficient computer skills including Microsoft Office applications
- Ability to communicate effectively with IT and Security Systems professionals
- Demonstrated ability to operate radio, telephone equipment and/or console monitors
- Flexibility to work various shifts and willingness to assist the team when needed
- Ability to adapt to a dynamic environment and work under pressure
- Comfortable in an environment where there is an expectation for constant learning
- Effective oral and written communication skills
- Active listening skills
- Ability to assess and evaluate situations effectively
- Ability to identify critical issues quickly and accurately
- Attention to detail
- Problem solving skills
- Compile, sort, and interpret data
- Identify critical issues quickly and accurately
- Encourage effective teamwork
- Mediate conflict with tact, diplomacy
- Handle crisis situations at the client site, calmly and efficiently
PREFERRED QUALIFICATIONS:
- College degree, or actively enrolled in college, with a focus on Criminal Justice or other protective service-related field of study
BENEFITS:
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401(k)plan, subject to eligibility requirements
- Seven holidays annually paid at time and a half, if worked
- 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
After submitting your application, keep an eye out for an email or text with a link to start your HireVue Digital Interview. It's a quick and easy way to move your application forward, and you could even receive an offer in just a few days instead of waiting weeks! Learn more about digital interviews.
Career Path
Allied Universal offers many career paths to support your immediate and future success.
- Regional President
- Regional VicePresident
- General Manager
- Branch Manager
- Director of Operations
- Client Manager
- Operations Manager
- Account Manager
We do exciting and fulfilling work that protects people and assets, and that feels good
Rewards
From the time our Professional Security Guards are hired, generally, excluding some clients and unions, employees are eligible for health and welfare benefits 1st of month following 60 days of employment. For 401(k) eligibility employees are eligible after 6 months of service.
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Healthcare (Medical/Dental/ Vision)
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Service Anniversary Bonus
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401(k) Retirement Plan
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Company-Paid Life Insurance
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Employee Assistance Program
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Employee Discount Program
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Tuition Discount Program
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Training & Career Development Programs
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